Bench Technician, UK

Mindray; Huntingdon; On-site; GBP 28,000 - 36,000; Full time

Job summary

Mindray in Huntingdon, UK, is seeking a Bench Technician to join the commercially focused Bench Technical Service Team and provide high-standard technical support for Mindray products. You will help ensure customers receive an excellent experience while managing changing priorities in a busy service environment.

The role requires a degree in Electrical Engineering or equivalent, strong troubleshooting and calibration skills, and the ability to work in a structured workshop, demonstrate

Qualifications

• Degree level or equivalent in Electrical Engineering/Electrical Engineering Technology with some relevant experience in servicing electronic equipment.
• Technically proficient in troubleshooting, repair and calibration of electronic medical equipment or similar equipment.
• Well-organised in workshop facilities.
• Strong relationship management skills with internal and external stakeholders.
• Curious to go above and beyond expectations; entrepreneurial mindset.
• Able to work flexibly and adapt to changing priorities in a busy service environment.

Responsibilities

• Provides technical service support on maintenance, repair, inspection, and calibration of Mindray products for customers within nation-wide.
• Provides technical services for inbound customer devices related to maintenance, diagnostics, and repairs, including Mindray demo devices.
• Respond to customer calls and emails during office hours, maintaining professional communications with customers and service team members.
• Maintain tools and test equipment, ensuring calibration in liaison with the Service Supervisor/Manager.
• Track and maintain spare parts and device loan inventories allocated to them.
• Make decisions based on company policies; discuss unresolved issues with the Service Manager.
• Own and manage the bench area, keeping a clean and tidy workspace per 5s standards.
• Perform other tasks as designated by the Service Supervisor/Manager.

Skills

Problem solving

Attention to detail

English fluency

Organization

Education

Electrical Eng Degree

Job description

Location: Huntingdon, UK
Due to continued growth, an opportunity has arisen to join our highly regarded and commercially focused Bench Technical Service Team . The successful candidate will provide a consistently high standard of support , ensuring that customers receive an excellent experience. We are seeking an adaptable and dependable individual who is comfortable working in a varied role and managing changing priorities. You will demonstrate accuracy, strong organisational skills and a proven approach to problem-solving. As our customers are central to everything we do, you will also be committed to meeting their needs and, where appropriate, exceeding their expectations.

Location: Huntingdon, UK
Due to continued growth, an opportunity has arisen to join our highly regarded and commercially focused Bench Technical Service Team . The successful candidate will provide a consistently high standard of support , ensuring that customers receive an excellent experience. We are seeking an adaptable and dependable individual who is comfortable working in a varied role and managing changing priorities. You will demonstrate accuracy, strong organisational skills and a proven approach to problem-solving. As our customers are central to everything we do, you will also be committed to meeting their needs and, where appropriate, exceeding their expectations.
The Service team supports customers with their engineering and technical requirements. The team ensures our customers receive the best possible support and service, consistently of the highest standard. As the Bench Technician, you will focus on providing professional technical service support for all Mindray products in accordance with established National Service policies and procedures. Additionally, you will serve as a technical resource to support our customers, their team and the Service Engineers in the field throughout the UK

Your Responsibilities

• Provides technical service support on the maintenance, repair, inspection, and calibration of Mindray products for customers within Nation-wide.
• Provides technical services for inbound customer devices in relation to maintenance, diagnostics, and repairs. Also applies to Mindray demo devices
• Respond to customer calls and emails during office hours, Monday to Friday. Maintains positive, professional communications with customers, and service team members.
• Maintaining tools and test equipment properly and Liaising with the Service Supervisor / Manager to ensuring they are calibrated.
• Responsible for tracking and maintaining both spare parts and device loaner inventories allocated to them.
• Makes decisions based on company policies and procedures. Discusses and refers unresolved service issues with the Service Manager.
• Take responsibility for the effective management of your designated bench area, maintaining a clean and tidy workspace as per the Workshop 5s Standards.
• Other tasks or responsibilities designated by the Service Supervisor/Manager.

What are we looking for in you?

• Educated to Degree level or equivalent (HND/HNC) in Electrical Engineering/Electrical Engineering Technology with some relevant experience in servicing electronic equipment.
• Technically proficient in the troubleshooting, repair, and calibration of Electronic Medical equipment, or demonstrate experience in working on similar Electronic equipment.
• Well-organized in workshop facilities.
• Alongside a great eye for detail and the ability to work well under pressure, you will showcase the right behaviours:
• Strong relationship management skills , both internally and externally
• Obvious natural curiosity to go above and beyond expectations
• Showcases creative thinking and a willingness to implement new approaches with entrepreneurial flair
• Shows agility and flexible thinking
• Fluent in written and verbal English with the ability to work in UK without requiring sponsorship