Bench General Manager - Liverpool

Five Guys; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading burger restaurant chain as a Bench General Manager in Liverpool. You'll oversee operations at a new Drive Thru, mentor a dynamic team, and enhance customer experiences. With opportunities for career growth and various perks, Five Guys offers a rewarding environment for ambitious individuals.

Benefits

Achievable 20% bonus scheme

Secret Shopper bonus worth up to £2,000

33 Days paid holiday

Free burgers, fries, and shakes while on shift

Private medical via Vitality

Life assurance

Access to Wagestream

Enhanced Maternity & Paternity Leave

Qualifications

• Hands-on leadership skills with experience in a fast-paced environment.
• Ability to lead and inspire teams towards operational excellence.
• Strong focus on customer service and team development.

Responsibilities

• Accountable for store operations, managing team performance and customer satisfaction.
• Driving sales and optimizing costs through effective management.
• Creating a positive work environment and rewarding team members.

Skills

Leadership

Customer service

Team management

Job description

Bench General Manager - Liverpool

We're opening a brand new Drive Thru at the Liverpool Shopping Park, which means we are growing our family.

Burgers & Fries and Incredible Careers!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same "serve" philosophy since our family business began in 1986.

In some of our stores, there is a talented Bench General Manager waiting for their own store. While waiting, you will be based at one of our existing stores supporting the current General Manager and potentially other stores within the district. You will be accountable for the store's day-to-day operations and results, including leading, inspiring, and coaching the teams to ensure profitability, optimize sales opportunities, and deliver excellent customer service.

Our Bench General Managers are brand ambassadors, ensuring we deliver excellent customer service while demonstrating leadership, coaching, and direction. They bring our values to life for their team and customers.

REWARDS

• An achievable 20% bonus scheme - paid quarterly
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonuses
• Long service Love2Shop vouchers - £500 at 5 years, £1,000 at 10 years
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries, and shakes while on shift
• Private medical via Vitality
• Life assurance
• Access to Wagestream, a financial wellbeing app with flexible benefits

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual General Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow your career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS A BENCH GENERAL MANAGER, YOU'LL BE

• Accountable for your entire store and its people
• Developing and managing the store team, supporting the delivery of perfect burgers and fries
• Leading from the front, working hands-on on the line with Crew and Managers
• Owning your P&L, driving sales, and controlling costs
• Ensuring smooth daily operations and long-term planning
• Spotting potential and developing your team for a strong talent pipeline
• Driving the Five Guys culture by role modelling our values
• Creating an engaging working environment
• Responsible for reward and recognition
• Paying close attention to detail

AS A BENCH GENERAL MANAGER, YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
• People and experienced hands-on leadership skills
• Customer service
• Developing your team

INCREDIBLE CAREERS WITH FIVE GUYS

• Your next step could be managing a higher volume store, opening a new store, becoming an Area Trainer, District Manager, or joining the Support Office.
• Five Guys isn't just a job - it can be a career! If you're ambitious and eager to grow, we provide support and the right tools to build your career with us.