Bench General Manager - Liverpool

Five Guys; Liverpool; On-site; GBP 150,000 - 200,000; Full time

Job summary

A well-known fast food brand in Liverpool is seeking a Bench General Manager responsible for store operations, team development, and achieving profitability targets. The ideal candidate will demonstrate strong leadership skills, focus on customer service, and manage daily activities effectively while being hands-on when necessary. This position offers a range of benefits, including a bonus scheme and development opportunities for career growth.

Benefits

Achievable 20% bonus scheme - paid quarterly

33 days paid holiday

Private medical via Vitality

Employee discount program

Enhanced Maternity & Paternity Leave

Qualifications

• Experience in a Drive Thru and fast-paced QSR environment with high-volume sales.
• Strong hands-on leadership skills.
• Commitment to team development.

Responsibilities

• Lead, coach and develop the store team to deliver profitability.
• Own the store’s day-to-day operations and manage P&L.
• Drive sales growth while controlling costs.

Skills

Leadership

Customer service orientation

Sales growth management

Adaptability

Job description

Overview

In some of our stores, there is a talented Bench General Manager who is waiting for their own store. While waiting for your own store you will be based at one of our existing stores supporting the current General Manager and potentially other stores within the district. You will be accountable for the store’s day to day operations and results, leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our Bench General Manager are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They will bring our values to life for their team and our customers. You will be expected to lead from the front, be hands-on at times, and work on the line shoulder to shoulder with our Crew and Managers. You will have full ownership of your P&L, driving sales while controlling costs, and ensuring the store runs smoothly on day-to-day operations with long term planning in mind.

You will also be responsible for developing and managing the store team, spotting potential and creating a strong talent pipeline, and creating an awesome working environment where people are happy to come to work and have fun. You will manage reward and recognition and demonstrate close attention to detail.

Responsibilities

• Lead, coach and develop the store team to deliver profitability and excellent customer service.
• Own the store’s day-to-day operations and results, with responsibility for the P&L.
• Drive sales growth while controlling costs and maximizing every sales opportunity.
• Model the Five Guys culture by living our values and role-modeling leadership.
• Ensure a safe, engaging, and motivating working environment where staff enjoy coming to work.
• Be hands-on when needed, including working on the line with Crew and Managers.
• Plan for short- and long-term success, including talent development and succession planning.
• Recognize and reward performance and maintain high attention to detail.

Qualifications

• Experience in a Drive Thru and fast-paced QSR environment with high-volume sales and a large team.
• Adaptable to people and customer needs and driven to deliver strong results.
• Strong hands-on leadership and customer service orientation.
• Commitment to developing your team and fostering a positive culture.

Benefits and Perks

• Achievable 20% bonus scheme - paid quarterly
• Additional Secret Shopper bonus up to £2,000
• High Performer Awards and Bonuses
• Long service rewards (Love2Shop): £500 at 5 years, £1,000 at 10 years
• 33 days paid holiday
• Paid breaks; free burgers, fries and shakes while on shift
• Private medical via Vitality; Life assurance
• All employees get access to Wagestream (financial wellbeing app)

Other Perks

• Days out and social events; invite to the annual General Manager conference
• Team competitions – "Fry Cup" and "Olympics"
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance program (EAP)
• Development opportunities to grow a career with us
• Enhanced Maternity & Paternity Leave; Pension scheme