Bench General Manager. Job in Birkenhead Education & Training Jobs

Five Guys; Birkenhead; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading company in the QSR sector is expanding and seeking a passionate Bench General Manager. The ideal candidate will thrive in a challenging environment, manage operations effectively, and drive their team's performance, fostering both customer satisfaction and staff development while enjoying various rewards and bonuses.

Benefits

Achievable 20% quarterly bonus

Secret Shopper bonus up to £2,000

33 days paid holiday

Paid breaks and free shift meals

Private medical via Vitality

Enhanced maternity and paternity leave

Career development opportunities

Pension scheme

Qualifications

• Experience in a Drive Thru environment.
• Ability to manage high-volume sales and large teams.
• Strong emphasis on staff development.

Responsibilities

• Lead teams and oversee daily operations.
• Maximize sales and customer satisfaction.
• Ensure product quality and develop staff.

Skills

Customer service focus

Hands-on leadership skills

Flexibility with people

Job description

We're opening a new Drive Thru at Liverpool Shopping Park, expanding our team.

The ideal Bench General Manager will have experience in a Drive Thru environment, thrive in a fast-paced QSR setting, and be adept at managing high-volume sales and large teams. Flexibility with people and customers, along with a drive to achieve excellent results, is essential.

Burgers & Fries offers a straightforward menu: burgers and fries made from fresh ingredients, adhering to our 'perfect and serve' philosophy since 1986.

While waiting for your own store, you will support existing stores within the district, overseeing daily operations, leading teams, and maximizing sales and customer satisfaction. Our Bench General Managers act as brand ambassadors, embodying our values and ensuring exceptional service.

Rewards include:

• Achievable 20% quarterly bonus
• Secret Shopper bonus up to £2,000
• Performance awards and bonuses
• Long service vouchers (£500 at 5 years, £1,000 at 10 years)
• 33 days paid holiday
• Paid breaks and free shift meals
• Private medical via Vitality
• Life assurance
• Access to Wagestream for financial wellbeing

Additional perks:

• Social events and days out
• Invitation to annual GM conference
• Team competitions like Fry Cup and Olympics
• Employee discount through Five Guys Perks
• Wellbeing support and employee assistance program
• Career development opportunities
• Enhanced maternity and paternity leave
• Pension scheme

As a Bench General Manager, you will:

• Be responsible for your store and team
• Develop and manage staff, ensuring excellent product quality
• Lead by example, working hands-on when needed
• Own your P&L, driving sales and controlling costs
• Oversee daily operations and planning for the future
• Identify and develop talent within your team
• Promote the Five Guys culture and values
• Create a positive, fun working environment
• Manage rewards and recognition
• Pay close attention to detail

Ideal qualities include:

• Passion for Burgers and Fries
• Alignment with our values: Competitive, Enthusiastic, Family, Get It Done, Integrity
• Hands-on leadership skills
• Excellent customer service focus
• Commitment to staff development

Career progression with Five Guys:

• Opportunities to manage larger stores, open new locations, or advance to district or support roles
• We support ambitious individuals in building a career with us