Bench General Manager - Competitive Bonus Scheme with Secret Shopper Rewards ( {{city}})

JR United Kingdom; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the burger restaurant industry is seeking a Bench General Manager in London. The role offers a competitive salary and bonus scheme, with responsibilities including team management, daily operations oversight, and fostering a positive work environment. Ideal candidates should be passionate about customer service and demonstrate hands-on leadership experience, with opportunities for career growth in larger stores and new locations.

Benefits

20% achievable bonus scheme

Secret Shopper bonus up to £2,000

33 Days paid holiday

Free burgers, fries, and shakes while on shift

Private medical via Vitality

Life assurance

Pension scheme

Opportunities for career development

Qualifications

• Passionate about Burgers and Fries.
• Values: Competitive, Enthusiastic, Family, Get It Done, Integrity.
• Dedicated to team development.

Responsibilities

• Manage and develop store team to deliver quality products.
• Oversee daily operations and strategic planning.
• Promote Five Guys culture and values.

Skills

Customer service focus

Hands-on leadership experience

Team development

Job description

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Bench General Manager - Competitive Bonus Scheme with Secret Shopper Rewards ( {{city}}), London

Client:

Five Guys UK

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

02.07.2025

Expiry Date:

16.08.2025

Job Description:

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. We've maintained our 'perfect and serve' philosophy since 1986.

We are a family-oriented business with integrity, enthusiasm, competitiveness, and a can-do attitude.

Rewards:

• An achievable 20% bonus scheme - paid quarterly
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonuses
• Long service Love2Shop vouchers: £500 at 5 years, £1,000 at 10 years
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries, and shakes while on shift
• Private medical via Vitality
• Life assurance
• Access to Wagestream for flexible benefits

Additional Perks:

• Days out and social events
• Invitation to the annual General Manager conference
• Team competitions like Fry Cup and Olympics
• Employee discount program - Five Guys Perks
• Wellbeing support and Employee Assistance Program (EAP)
• Opportunities for career development
• Enhanced Maternity & Paternity Leave
• Pension scheme

Ideal Candidate:

• Passionate about Burgers and Fries
• Values: Competitive, Enthusiastic, Family, Get It Done, Integrity
• Hands-on leadership experience
• Customer service focus
• Dedicated to team development

Key Responsibilities:

• Lead by example and work alongside team members
• Manage and develop store team to deliver quality products
• Pay close attention to detail
• Create a positive work environment
• Implement reward and recognition strategies
• Oversee daily operations and strategic planning
• Promote Five Guys culture and values
• Own P&L, drive sales and control costs
• Identify talent and foster team growth

Career Progression:

• Opportunities include managing larger stores, opening new locations, becoming Area Trainer, District Manager, or moving into Support Office roles.
• We support ambitious individuals eager to grow their careers.