Bellman

Bulgari Hotel London; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Bulgari Hotel London as a Concierge, where you'll play a key role in providing exceptional service. You'll assist guests with their luggage, ensure they are welcomed warmly, and attend to their needs throughout their stay in a luxurious environment. Candidates should have experience in high-end hospitality, a valid driver's license, and excellent customer service skills.

Qualifications

• Experience in luxury service environment.
• Good level of written and spoken English.
• Fluency in a second language is beneficial.

Responsibilities

• Transport guest luggage to/from guestrooms.
• Provide a warm welcome and fond farewell to guests.
• Attend to immediate needs of guests upon arrival.

Skills

Customer Service

Flexibility

Education

NVQ or professional qualifications

Job description

Reporting to the Head Concierge, you will ensure that all procedures are performed to the hotel’s standards. You will transport guest luggage to/from guestrooms and have knowledge of all hotel services, hours of operation, guestroom features, and amenities. You will attend to the immediate needs of each guest upon arrival and follow up throughout their stay. You will be a key person in providing a warm welcome and a fond farewell.

What we are looking for

The ideal candidate will have operational knowledge, a valid driver’s license, and a good driving record. Relevant NVQ or professional qualifications are preferred, but your technical skills and flexibility will set you apart.

To be successful, you will already have experience in a luxury service environment and a strong understanding of the 5-star hospitality industry. You should be impeccably presented, possess excellent customer service skills, and be able to engage effectively with guests.

We encourage a diverse workforce. You must have a good level of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.

While we review every application, please note that we may not respond to each individual. If you do not hear from us within two weeks, your application has been unsuccessful. We encourage you to continue reviewing our website for future opportunities.