Bell Attendant

Morgans Originals; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join Morgans Originals as a Guest Service Associate, where you'll enhance guest experiences through exceptional service and contribute to a dynamic team in an iconic London hotel. You'll assist guests from arrival to departure, ensuring comfort and satisfaction while enjoying competitive pay and benefits, including meals on duty and referral bonuses.

Benefits

Meals on duty

Free Dry Cleaning/Uniform washing

Season ticket loan

Ride to work scheme

£250 referral bonus

Guest experience perks

Free CODE membership

Length of Service incentives

Employee Assistance Programme

Quarterly & Annual Employee awards

Qualifications

• Previous 5* hotel experience preferred.
• Function best in a fast-paced environment and enjoys a challenge.
• Flexibility in working hours required.

Responsibilities

• Greet guests and assist with luggage from arrival to room.
• Deliver messages and run errands for guests as needed.
• Maintain luggage room cleanliness and order.

Skills

Communication skills

Attention to detail

Ability to build relationships

Job description

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You will be responsible for greeting and assisting guests arriving at the hotel, along with delivering their luggage, arranging transport, delivering morning newspapers and mail and dealing with any other requests the guest may have during the night or day shift.

• Greet arriving guests, open car doors and relieve their luggage.
• Escort the guests to their rooms, explaining the room facilities and sell the hotel’s F&B outlets.
• Deliver messages, packages etc. for guests and to undertake any other requests in order to ensure their comfort.
• Transport departing guests’ luggage from the room to the lobby, then into a car or a taxi, ensuring that the guest has verified that all luggage has been accounted for.
• Ensure that luggage has been stored safely according to prescribed procedures.
• Deliver luggage to guest rooms as desired.
• Ensure that the luggage room is kept clean and tidy at all times.
• Run errands for guests as and when required.
• Hail taxis from the street for hotel guests.
• Create and maintain a personal and respectful rapport with regular guests.

A bit about you:

• Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
• Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
• Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.
• Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
• Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from.
• Loves to think big & believe - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks.

Job Description

You will be responsible for greeting and assisting guests arriving at the hotel, along with delivering their luggage, arranging transport, delivering morning newspapers and mail and dealing with any other requests the guest may have during the night or day shift.

• Greet arriving guests, open car doors and relieve their luggage.
• Escort the guests to their rooms, explaining the room facilities and sell the hotel’s F&B outlets.
• Deliver messages, packages etc. for guests and to undertake any other requests in order to ensure their comfort.
• Transport departing guests’ luggage from the room to the lobby, then into a car or a taxi, ensuring that the guest has verified that all luggage has been accounted for.
• Ensure that luggage has been stored safely according to prescribed procedures.
• Deliver luggage to guest rooms as desired.
• Ensure that the luggage room is kept clean and tidy at all times.
• Run errands for guests as and when required.
• Hail taxis from the street for hotel guests.
• Create and maintain a personal and respectful rapport with regular guests.

A bit about you:

• Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
• Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
• Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.
• Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
• Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from.
• Loves to think big & believe - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks.

Qualifications

To be successful in this role we ask that you have:

• Previous 5* hotel experience is preferred.
• You function best in a fast-paced environment and enjoys a challenge.
• Excellent verbal and written communication skills.
• Excellent attention to detail.
• Ability to build relationships
• Flexibility in working hours is required.

Additional Information

In addition to competitive salary of £12.40 per hour, we offer a range of benefits that include::

• Meals on duty and uniform meaning you’re fully dressed and fully fed at work.
• Free Dry Cleaning/Uniform washing, to ensure you’re ready with clean uniform for the next shift!
• Season ticket loan to help with the annual cost of travel
• Ride to work scheme, a loan of up to £5000 to help with the cost of a bike and equipment if you want to ride to work
• £250 referral bonus if you refer a family member/friend and they pass probation and stay six months
• Guest Experience (A free night at St Martins Lane, Complementary Cocktail and Dinner and Breakfast the next morning) after passing probation so that you can experience what our guests do.
• Free CODE membership, enjoy the finest that hospitality has to offer
• Length of Service incentives (extra holidays) because who doesn’t love extra holidays!
• Excellent discounts across the Ennismore family for you, ranging from discounted stays as well as a food & beverage discount at most of the Ennismore properties.
• Regular Staff get-togethers (Summer party, Children’s Xmas Party, Department nights out) - we love to enjoy ourselves!
• Employee Assistance Programme - We've got your back, we work with a confidential service provider whom can offer support about anything whether it be medical, mental, legal or financial.
• Mental Health Champions – It’s ok to not be okay. We have a team of mental health champions who are here to help, whether it be having an initial conversation through to supporting you to get appropriate help.
• Quarterly & Annual Employee awards - Core shaker events are legendary, from different themes to costumes to the food, we celebrate each quarter as hard as we can.
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Healthcare cash plan provider to help towards everyday healthcare and get access to lots of ways to support your physical & mental wellbeing.
• Eye care vouchers – We are partnered with Specsavers, which means we can offer our screen using members of staff a voucher for a free eye test as well as a discount on a range of glasses.

Morgans Originals is rooted in iconic cultural legacy, with a collection of independent hotels all sharing the same free spirit. Each hotel, one of a kind, is brought together by a shared culture and community. No matter how big or small, a Morgans Original is always entertaining, celebrates a love for the glossy hey days, and the magic of a Friday night where time disappears.