Befriending & Counselling Administrator

NHS Jobs; Royal Leamington Spa; On-site; GBP 21,000 - 29,000; Full time

Job summary

Coventry and Warwickshire Partnership Trust is seeking an administrative and client-facing role to support volunteers, clients and professionals. You will handle referrals, maintain records, and provide general office support while promoting high standards of service delivery.

You will liaise with partners, support the Team Leader, assist with events, and contribute to newsletters and promotional materials, ensuring GDPR compliance and continuous service improvements.

Responsibilities

• Act as the first point of contact for clients, volunteers and professionals. Providing information and resolving queries.
• Carry out telephone assessments with prospective befriending and counselling clients and volunteers.
• To process and record incoming referrals ensuring accuracy and to action appropriately within a timely manner, following established processes and procedures.
• Liaise with internal and external stakeholders to support the management of client referrals.
• To maintain the service databases and ensure that records are up to date and accurate.
• Provide general office and administrative support including but not limited to post, receiving and making phone calls, typing, printing, photocopying, scanning and filing.
• Provide support to office volunteers.
• Support the service Team Leader as required, including providing relevant information for reports and supporting with service developments.
• Support with organising and attending service events and meetings.
• Contribute to the development of promotional material and newsletters.
• Ensure that all personal data is processed in accordance with the GDPR policy and procedure.
• To identify service improvements from customer feedback and other relevant evidence and recommend these through the line management structure.
• To represent Age UK Coventry and Warwickshire at community information events and forums as requested.
• To adhere to all AUK&W policies with particular reference to staffing, health & safety, safeguarding and equality.
• To portray a positive image of the organisation both internally and externally, and set high standards of personal integrity and professionalism, leading by example.
• To undertake such other duties as may be reasonably required, consistent with the nature and grade of the post.

Job description

1. 1. Act as the first point of contact for clients, volunteers and professionals. Providing information and resolving queries.


2. 2. Carry out telephone assessments with prospective befriending and counselling clients and volunteers.


3. 3. To process and record incoming referrals ensuring accuracy and to action appropriately within a timely manner, following established processes and procedures.


4. 4. Liaise with internal and external stakeholders to support the management of client referrals.


5. 5. To maintain the service databases and ensure that records are up to date and accurate.


6. 6. Provide general office and administrative support including but not limited to post, receiving and making phone calls, typing, printing, photocopying, scanning and filing.


7. 7. Provide support to office volunteers.


8. 8. Support the service Team Leader as required, including providing relevant information for reports and supporting with service developments.


9. 9. Support with organising and attending service events and meetings.


10. 10. Contribute to the development of promotional material and newsletters.


11. 11. Ensure that all personal data is processed in accordance with the GDPR policy and procedure.


12. 12. To identify service improvements from customer feedback and other relevant evidence and recommend these through the line management structure.


13. 13. To represent Age UK Coventry and Warwickshire at community information events and forums as requested.


14. 14. To adhere to all AUK&W policies with particular reference to staffing, health & safety, safeguarding and equality.


15. 15. To portray a positive image of the organisation both internally and externally, and set high standards of personal integrity and professionalism, leading by example.


16. 16. To undertake such other duties as may be reasonably required, consistent with the nature and grade of the post.

Coventry and Warwickshire Partnership Trust

Coventry and Warwickshire Partnership Trust

Coventry and Warwickshire Partnership Trust