Beds & Luton Children’s Health Hub Team Administrator

Cambridgeshire Community Services NHS Trust; Kempston; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a leading community health provider as a Children's Health Hub Administrator/Call Handler. This role involves being the first point of contact for parents and healthcare professionals, ensuring efficient communication within the Bedfordshire & Luton Children and Young People's services. Ideal candidates will bring strong telephony and administrative skills to support a dedicated team in delivering outstanding care.

Qualifications

• Excellent telephony and communication skills.
• Transferable skills and a positive personality.
• Ability to handle complex and difficult issues.

Responsibilities

• First point of contact for calls and communication.
• Assess requests using NHS pathways and direct calls.
• Complete administrative tasks on SystmOne.

Skills

Communication skills

Customer service

Organizational skills

Job description

Are you looking for a new challenge?

Do you have excellent telephony and communication skills to handle complex and difficult issues?

Are you enthusiastic, care about customer service, and motivated to make a difference?

Do you possess transferable skills, a good work ethic, and a positive personality to join our team?

If so, we would love to hear from you and encourage you to apply.

About the Children's Community Health Hub

Launched in June 2021, the Children's Community Health Hub provides a single point of access for service users across various children's services, offering one contact number and email. We also support the Speech and Language Therapy Team with administration.

Role Overview

The Beds & Luton Children's Health Hub Administrator/Call Handler is the first point of contact for communication within the Bedfordshire & Luton Children and Young People's Community Health Services. The role supports services by directing calls and correspondence to the appropriate professionals, ensuring timely and efficient communication.

Locations

Work is based at The Poynt in Luton and Woburn Court in Kempston. The successful candidate may choose their preferred location.

Application Note

Please note, if we receive a high volume of applications, we reserve the right to close this vacancy after 21-07-2025.

Key Responsibilities

1. Be the first point of contact for calls and communication with parents, carers, and healthcare professionals.
2. Assess requests using NHS pathways and direct calls appropriately.
3. Prioritize and process emails promptly and calmly.
4. Recognize your own competency limits and seek support when needed.
5. Ensure follow-up actions are completed efficiently.
6. Complete administrative tasks on SystmOne, including record scanning, referrals, and appointment management.
7. Accurately record all contact information following protocols.
8. Maintain focus on service delivery amidst a diverse workload.
9. Provide excellent communication and customer service.
10. Handle sensitive information professionally, demonstrating resilience.

About Us

Rated ‘Outstanding’ by the Care Quality Commission, we deliver high-quality, innovative services across eastern England, enabling people to receive care closer to home. Our staff are highly valued, earning top ratings in the national staff survey for seven consecutive years.

Join Us

If you share our passion for innovative, high-quality care, apply now and be part of our journey as a leading community provider. We promote a culture of staff engagement and development.

Contact

For more information or informal visits, contact:
Name: Laura Bolino
Job title: Business Support Manager
Email: [e-mail]
Telephone: [phone]

Working Hours

8:00 am - 5:00 pm, Monday to Thursday