Beauty Supervisor

Harrods; Bristol; On-site; GBP 29,000 - 34,000; Full time

Job summary

Join Harrods as a Category Lead in our H Beauty department, where you'll deliver exceptional customer service while educating clients about luxury beauty products. With a focus on achieving trade targets and keeping up with the latest beauty tendencies, you'll ensure a world-class experience for every shopper. This permanent position offers competitive salary, commission, and generous employee benefits in one of the most iconic retail environments.

Benefits

Up to 33% in-store discount

22 days’ holiday plus birthday off

Company pension

Season ticket loan

Qualifications

• Beauty-obsessive with a passion for customer service.
• Eager to learn and share new trends.
• Ability to achieve and exceed sales targets.

Responsibilities

• Deliver on trade targets while educating customers on beauty products.
• Oversee stock operations in collaboration with the operations team.
• Train wider team on new product knowledge and launches.

Skills

Customer Centricity

Product Knowledge

Sales Achievements

Beauty Trends Awareness

Job description

Category Lead

H beauty is no normal beauty hall, with a champagne bar, blow dry bar, interactive playtables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we are focussed on the experience our customers have when they walk through our doors.

Leading a category, you will provide world class customer service, and role model our Harrods Values with a can-do attitude. You strive to deliver above and beyond for your customers and colleagues every day. You always keep ahead of the game, researching new products before they launch, becoming well versed and ready to share your exceptional product knowledge. You love keeping up to date with the latest beauty trends, especially within your Category space.

About the Role

You will be accountable for delivering on trade targets and educating our valued customers on the best beauty products and routines. You will be an ambassador across the store for the Harrods Standard, The Beauty of Selling and be a go-to person for updated product knowledge and new brand/product launches. With this knowledge, you will be key in sharing trainings with the wider team as well as the in store management team and our buying partners. You will oversee the stock operation for your category, closely collaborating with the operations team to achieve and maintain an accurate stock file at all times

In return, you’ll enjoy a package that includes a salary starting at £29,000 plus commission, a company pension, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our restaurants) and a season ticket loan.

About You

You will be beauty-obsessive. As a natural people-person you will be driven and motivated by helping others achieve our combined mission. You will be equally customer centric and excited by results - having perfected the art of delivering exceptional customer service alongside consistently achieving and exceeding sales targets. You will be continually learning and exploring new beauty trends and will be eager to share this with your colleagues.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic stores one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information:

Time Type:

Permanent

Department:

H Beauty (Jessica Man)