Beauty Guide

John Lewis & Partners; Hedge End; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company seeks a Beauty Guide to enhance customer experiences in the Beauty Hall. The role involves providing expert advice, hosting events, and creating engaging social media content. Ideal candidates will have a strong interest in beauty, outstanding customer service skills, and a passion for current trends.

Qualifications

• Excellent customer service skills.
• Ability to demonstrate makeup and skincare techniques.
• Keen interest in beauty and current trends.

Responsibilities

• Facilitating appointments with customers and hosting beauty talk events.
• Thinking creatively to maximize sales and create memorable shopping experiences.
• Staying up-to-date with the latest trends and creating social media content.

Skills

Customer service skills

Makeup demonstration

Awareness of trends

Job description

About the role

As a Beauty Guide, you'll be involved in creating the ultimate cosmetic shopping experience for our customers through personalised appointments, shop floor demonstrations, and events. You'll help customers discover the best products from our Beauty Hall, providing inspirational and impartial beauty and skincare advice. Additionally, you'll create social media content to showcase our latest trends and offers.

Key Responsibilities

• Facilitating appointments with customers and hosting beauty talk events for larger groups as part of a team.
• Thinking creatively and commercially to maximize sales and profit opportunities.
• Creating memorable shopping experiences that leave a positive impression of you and the John Lewis brand.
• Staying up-to-date with the latest trends in makeup and skincare.
• Creating social media content for John Lewis followers.

Essential skills/experience you'll need

• Excellent customer service skills.
• Ability to demonstrate makeup and skincare techniques.
• Keen interest in beauty and awareness of current trends.

Desirable skills/experience you may have

• Previous experience in a beauty or skincare role (beneficial but not essential).
• Experience in creating social media content.

About The Partnership

We're the largest employee-owned business in the UK, home to our cherished brands John Lewis and Waitrose. We are Partners, driven by our purpose to build a happier world. As we look to the future, there's never been a more exciting time to join us.

Our focus is on being brilliant at retail. We innovate, adapt, and diversify continuously. We are committed to offering quality, value, and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we share ownership and its rewards. We contribute to our success, work together through challenges, and uphold our values of kindness and respect.

We foster an environment where everyone can be themselves and thrive, growing individually and collectively.

As Partners, we make a difference, and we all own it.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks for successful candidates. If needed, you'll be informed during recruitment, and we encourage prompt completion of any vetting documents to avoid delays. DBS checks will be carried out by a registered third-party body, and additional checks may be required for some roles.

We recommend applying promptly as vacancies may close early if we receive many applications.

We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss this with the hiring manager during your interview.