Beauty Consultant- London

GUERLAIN; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury beauty brand in London is seeking a Beauty Consultant to embody its values and provide exceptional customer service. The role involves building relationships with customers, ensuring sales objectives are met, and maintaining high standards of presentation. Ideal candidates possess strong interpersonal skills, a passion for sales, and the ability to deliver personalized customer experiences. Competitive salary and benefits are offered.

Benefits

Competitive salary

Excellent benefits

Recognition incentives

Brand discounts

Qualifications

• Passion for sales and challenges within a luxury environment.
• Ability to listen and advise customers effectively.
• Exemplary attitude, presentation, and elocution.

Responsibilities

• Provide a unique customer experience and build trust.
• Ensure achievement of individual and team sales objectives.
• Participate in customer satisfaction surveys and action plans.

Skills

Customer service

Interpersonal skills

Sales

Listening

Tools

Business management applications

Job description

Guerlain Beauty Consultant

London Stores - Full Time & Part Time Roles

Main Responsibilities

As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers. Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.

Job Responsibilities

Customer Service:

• Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
• Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals (make-up, skincare, and perfume consultation), storytelling.
• Develop a regular clientele and expand local and international clientele using various tools: preparing for future needs, clienteling, phone calls, animations.
• Participate in and act upon the results of customer satisfaction surveys, proposing action plans accordingly.

Sales Development:

• Apply the Guerlain selling method.
• Ensure achievement and follow-up of individual and team objectives.

Team and Store Responsibilities:

• Embodies Guerlain's values.
• Fosters team spirit.
• Participates in briefings and shares insights.
• Contributes proactively to the store's overall operation, respecting retail excellence standards and sales procedures (checkout, merchandising, stock management).
• Maintains grooming standards (uniform, makeup, hair, manicure).

About Guerlain

For 190 years, Guerlain has been exploring, innovating, and elevating beauty in Perfume, Skincare, and Make-up. Our teams are driven by creativity, audacity, and a culture of "why not". We are explorers by nature, committed to preserving and transmitting our heritage, embracing diversity, and reconciling luxury with sustainable development for the benefit of our customers, products, and the planet.

Remuneration & Benefits

We value diversity and offer opportunities to learn new skills through our training programs, alongside a competitive salary, excellent benefits, recognition incentives, and brand discounts.

Profile

Hard Skills:

• Innate sense of customer service, excellent interpersonal skills, and a passion for sales and challenges.
• Result-oriented with a sense of service in a luxury environment.
• Ability to listen and advise.
• Knowledge of business management applications.

Soft Skills:

• Dynamic and empathetic.
• Exemplary in procedures, attitude, presentation, and elocution.
• Team spirit.
• Respect for confidentiality.