Beauty Advisor, Part Time 24h - Gateshead

Sephora; Newcastle upon Tyne; On-site; GBP 10,000 - 40,000; Part time

Job summary

Sephora is seeking a part-time Beauty Advisor to deliver exceptional customer service and expertise in cosmetics. The role involves engaging with customers, providing personalized recommendations, and driving sales while maintaining the store's visual standards. Join a community that values diversity and empowerment in the beauty industry.

Qualifications

• Proven experience as a beauty advisor in a retail environment.
• Extensive knowledge of makeup, skincare, and fragrance products.
• Goal-oriented with a track record of meeting sales targets.

Responsibilities

• Provide exceptional customer service and expertise in beauty products.
• Engage customers and drive sales to meet store targets.
• Maintain visual merchandising standards and assist in operations.

Skills

Customer Service

Product Knowledge

Sales Skills

Interpersonal Skills

Multitasking

Job description

Location: Metrocentre, Gateshead

Type of contract: Permanent, Part Time 24h

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

As a Beauty Advisor specializing in cosmetics at Sephora, your primary responsibility will be to provide exceptional customer service and expertise in makeup, skincare, and fragrance. You will assist customers in selecting products, educate them about current beauty trends, and promote Sephora's brand offerings. Your role will contribute to the overall success of the Sephora store in the UK by ensuring customer satisfaction and driving sales.

Key Responsibilities:

1. Customer Assistance: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Offer personalized product recommendations and advice, considering individual skin types, tones, needs, and desired looks. Assist customers with product selection and provide detailed information on application techniques.
2. Product Knowledge: Stay up-to-date with the latest beauty trends, techniques, and products available at Sephora. Have an in-depth understanding of the features and benefits of different makeup, skincare, and fragrance brands, including Sephora's private label offerings. Continuously expand your knowledge of new beauty launches, ingredients, and industry innovations to provide accurate and valuable information to customers.
3. Sales and Goals: Proactively engage customers to drive sales and meet store sales targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program. Actively participate in promotional activities and events to maximize sales opportunities.
4. Visual Merchandising: Assist in maintaining an organized and visually appealing makeup, skincare, and fragrance section. Ensure shelves are stocked with an appropriate quantity of products at all times. Monitor product expiration dates and remove expired or damaged items. Participate in visual merchandising activities, including product displays and promotions.
5. Brand Representation: Embody Sephora's brand values and maintain a professional appearance at all times. Ensure the store's visual merchandising standards are upheld, including cleanliness and organization of beauty counters and displays. Act as a brand ambassador by actively promoting Sephora's values and offerings.
6. Team Collaboration: Collaborate with the store team, including other beauty advisors and managers, to create a positive and inclusive work environment. Share knowledge and best practices with colleagues to enhance overall customer service and sales performance. Participate in team meetings, trainings, and workshops.
7. Operations: Assist at the cash desk when asked, ensuring a positive customer experience. Support in stockroom operations, including deliveries and replenishment processes. Support other beauty sections in the store when needed.

Skills:

• Proven experience as a beauty advisor, preferably in a retail/customer experience-focused environment.
• Extensive knowledge of makeup, skincare, and fragrance products, techniques, applications, and industry trends.
• Strong interpersonal and communication skills, with the ability to build rapport and connect with customers.
• Ability to provide exceptional customer service and personalized recommendations.
• Goal-oriented with a proven track record of meeting or exceeding sales targets.
• Professional appearance and a passion for the beauty industry.
• Ability to multitask, prioritize, and thrive in a fast-paced retail environment.
• Flexibility to work evenings, weekends, and holidays as required.

Note: This job description is a general overview and may be subject to change based on the specific needs of the Sephora store.

Here, you will find a community that embraces authenticity, a culture of empowerment, learning, and growth, and work that brings fulfillment. Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace. We celebrate diversity and are committed to fostering an inclusive environment for all employees.