Beauty Advisor Operations, Full Time 40h - Bluewater

Sephora USA, Inc; Dartford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading beauty retailer seeks a full-time Beauty Advisor Operations at Bluewater Shopping Centre, Dartford. This role involves stock management, cash operations, and exceptional customer service to enhance the shopping experience. Ideal candidates will have a passion for beauty, strong organizational skills, and prior retail experience.

Qualifications

• Prior experience in store operations or related roles is preferred.
• Knowledge of beauty and cosmetic products is advantageous.
• Professional appearance with a passion for the beauty industry.

Responsibilities

• Ensure smooth operation processes including stock and cash management.
• Provide exceptional customer service to foster client loyalty.
• Collaborate with the management team and store associates.

Skills

Customer Service

Organizational Skills

Attention to Detail

Teamwork

Communication

Time Management

Job description

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Beauty Advisor Operations, Full Time 40h - Bluewater

Location:Bluewater Shopping Centre, Dartford

Type of contract:Permanent, Full Time 40h

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

The Beauty Advisor Operations at Sephora plays a crucial role in ensuring the smooth and efficient operation processes (cash and stock). They work closely with the management team and other store associates to meet customer demands and maintain an exceptional shopping experience.

Key Responsibilities:

• Stock Management: Receive, inspect, and verify incoming shipments of merchandise. Unpack, label, and tag products accurately and efficiently. Organize and maintain inventory storage areas, including stockrooms and shelves. Perform regular stock counts and assist with inventory audits. Monitor stock levels and identify items that need to be reordered.
• Stock Replenishment: Work closely with the management team to prioritize stock replenishment tasks. Ensure that stockrooms are adequately stocked to meet customer demands. Restock products on the sales floor promptly and maintain appealing product displays. Monitor product expiry dates and rotate stock as necessary. Assist in the implementation of merchandising plans and promotional displays.
• Documentation and Administration: Assist in handling product recalls and returns in compliance with company policies. Provide support during inventory audits and assist in resolving discrepancies. Collaborate with the management team to identify opportunities for process improvement.
• Cash Operations: accurately process customer transactions, adhering to cash procedures as per Sephorapedia guidelines and audit reports, follow daily cash-in and cashout procedures. Maintain cleanliness and organization in workspaces like the cash area and gift wrap, ensuring adequate packaging supplies.
• Customer Service: foster client loyalty by warmly welcoming, attentively understanding, and exceeding their needs at Sephora, including introducing complimentary services and utilizing digital tools to enrich their experience. Additionally, share product knowledge effectively to drive sales, increase basket size, maintaining a friendly and engaging attitude. Support different categories on shopfloor, when asked to.
• Teamwork and Communication: Collaborate with store associates to understand their stock needs and priorities. Communicate effectively with the management team regarding stock-related issues. Coordinate with other departments, such as sales and customer service, to ensure smooth operations. Assist in training new stock associates on inventory management procedures. Maintain a positive and professional attitude while working in a fast-paced environment.

Skills:

• Prior experience in store operations (cash and stock), or related roles is preferred.
• Knowledge of beauty and cosmetic products is advantageous.
• Strong organizational skills with exceptional attention to detail.
• Ability to lift and carry heavy boxes, stand for extended periods, and perform physical tasks.
• Demonstrated ability to provide exceptional customer service and personalize recommendations based on customer needs.
• Goal-oriented mindset and proven track record of meeting or exceeding sales targets.
• Professional appearance with a passion for the beauty industry.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.