Beauty Advisor, Full Time - Bluewater

LVMH Group; Dartford; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a vibrant hub of innovation as a Beauty Advisor at a leading beauty retailer. In this dynamic role, you will provide exceptional customer service and expertise in makeup, skincare, and fragrance, helping customers explore their unique beauty. Your contributions will drive sales and ensure customer satisfaction in a fast-paced retail environment. This is an exciting opportunity to be part of a culture that celebrates individuality and creativity while working with the latest beauty trends and products. If you have a passion for beauty and a goal-oriented mindset, this role is perfect for you!

Qualifications

• Proven experience as a beauty advisor in a retail environment.
• Extensive knowledge of makeup, skincare, and fragrance products.

Responsibilities

• Provide exceptional customer service and expertise in beauty products.
• Drive sales by engaging customers and recommending products.

Skills

Customer Service

Product Knowledge

Interpersonal Skills

Sales Skills

Visual Merchandising

Team Collaboration

Multitasking

Job description

Location: Bluewater Shopping Centre, Dartford

Type of contract:Permanent, Full Time 40h

The opportunity:

At Sephora, we're more than just a beauty retailer – we're a vibrant hub of innovation and self-expression. Our stores are filled with the latest skincare, makeup, and fragrance products, all curated to inspire our customers to explore their unique beauty. Join our dynamic team and be part of a culture that celebrates individuality, creativity, and exceptional customer experiences every day.

As a Beauty Advisor specialising in the field of cosmetics at Sephora, your primary responsibility will be to provide exceptional customer service and expertise in makeup, skincare and fragrance. You will assist customers in selecting products, educate them about current beauty trends, and promote Sephora's brand offerings. Your role will contribute to the overall success of the Sephora store in the UK by ensuring customer satisfaction and driving sales.

Key Responsibilities:

• Customer Assistance: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Offer personalized product recommendations and advice, taking into consideration individual skin type, tone, needs, and desired look. Assist customers with product selection and provide detailed information on application techniques.
• Product Knowledge: Stay up-to-date with the latest beauty trends, techniques, and products available at Sephora. Have an in-depth understanding of the features and benefits of different makeup, skincare and fragrance brands, including Sephora's private label offerings. Continuously expand your knowledge of new beauty launches, ingredients, and industry innovations to provide accurate and valuable information to customers.
• Sales and Goals: Proactively engage customers to drive sales and meet store sales targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program. Actively participate in promotional activities and events to maximize sales opportunities.
• Visual Merchandising: Assist in maintaining an organized and visually appealing makeup, skincare and fragrance section. Ensure shelves are stocked with an appropriate quantity of products at all times. Monitor product expiration dates and remove expired or damaged items. Participate in visual merchandising activities, including product displays and promotions.
• Brand Representation: Embody the Sephora brand values and maintain a professional appearance at all times. Ensure the store's visual merchandising standards are upheld, including cleanliness and organization of beauty counters and displays. Act as a brand ambassador by actively promoting Sephora's values and offerings.
• Team Collaboration: Collaborate with the store team, including other beauty advisors and managers, to create a positive and inclusive work environment. Share knowledge and best practices with colleagues to enhance overall customer service and sales performance. Actively participate in team meetings, training, and workshops.
• Operations: Assist at the cash desk when asked to, ensuring a positive customer experience. Transition seamlessly to the stockroom to support in deliveries and maintain efficient replenishment processes. Your role is pivotal in ensuring the overall operational success of our store. Support other beauty sections in the store, when asked to.

Skills:

• Proven experience as a beauty advisor, preferably in a retail/customer experience focused environment.
• Extensive knowledge of makeup, skincare and fragrance products, techniques, applications, and industry trends.
• Strong interpersonal and communication skills, with the ability to build rapport and connect with customers.
• Demonstrated ability to provide exceptional customer service and personalize recommendations based on customer needs.
• Goal-oriented mindset and proven track record of meeting or exceeding sales targets.
• Professional appearance with a passion for the beauty industry.
• Ability to multitask, prioritize, and thrive in a fast-paced retail environment.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.