Beauty Advisor (Floor, Stock, Cash) - Full Time 40h, White City

Sephora; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading beauty retailer in London is seeking a Beauty Advisor to provide exceptional customer service and expertise in makeup and skincare. The successful candidate will engage with customers, drive sales, and uphold brand standards in a vibrant retail environment. Strong interpersonal skills and extensive product knowledge are essential for this full-time position.

Benefits

Employee discounts

Flexible working hours

Training and development opportunities

Qualifications

• Proven experience as a beauty advisor in retail/customer experience.
• Extensive knowledge of makeup, skincare, and fragrance products.
• Ability to lift heavy boxes and stand for long periods.

Responsibilities

• Engage with customers to offer personalized product recommendations.
• Stay updated on beauty trends and product knowledge.
• Drive sales and meet agreed store targets.

Skills

Customer service skills

Product knowledge

Communication

Organizational skills

Job description

Location: Westfield White City, London

Type of contract: full time 40h, permanent

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Overview

Role: Beauty Advisor specialising in cosmetics. Your primary responsibility is to provide exceptional customer service and expertise in makeup, skincare and fragrance and/or ensure smooth and efficient operation processes (cash and stock). You will assist customers in selecting products, educate them about current beauty trends, and promote Sephora''s brand offerings. Your role contributes to the overall success of the Sephora store in the UK by ensuring customer satisfaction and driving sales.

Responsibilities

• Customer Assistance: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Offer personalized product recommendations and advice, considering skin type, tone, needs, and desired look. Assist customers with product selection and provide detailed information on application techniques.
• Product Knowledge: Stay up-to-date with the latest beauty trends, techniques, and products available at Sephora. Have an in-depth understanding of features and benefits of makeup, skincare and fragrance brands, including Sephora''s private label offerings. Continuously expand knowledge of new beauty launches, ingredients, and industry innovations to provide accurate and valuable information to customers.
• Sales and Goals: Proactively engage customers to drive sales and meet store targets. Recommend additional products, upsell complementary items, and promote Sephora''s loyalty program. Actively participate in promotional activities and events to maximize sales opportunities.
• Visual Merchandising: Assist in maintaining an organized and visually appealing makeup, skincare and fragrance section. Ensure shelves are stocked with an appropriate quantity of products at all times. Monitor product expiration dates and remove expired or damaged items. Participate in visual merchandising activities, including product displays and promotions.
• Brand Representation: Embody Sephora brand values and maintain a professional appearance. Ensure the store''s visual merchandising standards are upheld, including cleanliness and organization of beauty counters and displays. Act as a brand ambassador by actively promoting Sephora''s values and offerings.
• Team Collaboration: Collaborate with the store team, including other beauty advisors and managers, to create a positive and inclusive work environment. Share knowledge and best practices with colleagues to enhance customer service and sales performance. Participate in team meetings, trainings, and workshops.
• Cash Operations: Accurately process customer transactions, adhering to cash procedures and audit reports. Follow daily cash-in and cash-out procedures. Maintain cleanliness and organization in workspaces like the cash area and gift wrap, ensuring adequate packaging supplies.
• Stock Management: Receive, inspect, and verify incoming shipments. Unpack, label, and tag products accurately and efficiently. Organize and maintain inventory storage areas, including stockrooms and shelves. Perform regular stock counts and assist with inventory audits. Monitor stock levels and identify items to reorder.
• Stock Replenishment: Work with the management team to prioritize stock replenishment tasks. Ensure stockrooms are adequately stocked to meet customer demands. Restock products on the sales floor promptly and maintain appealing displays. Monitor product expiry dates and rotate stock as necessary. Assist in implementing merchandising plans and promotional displays.

Qualifications

• Experience: Proven experience as a beauty advisor, preferably in a retail/customer experience environment and/or in-store operations (cash and stock), or related roles is preferred.
• Knowledge: Extensive knowledge of makeup, skincare and fragrance products, techniques, applications, and industry trends.
• Skills: Strong interpersonal and communication skills; ability to build rapport with customers. Strong organizational skills with exceptional attention to detail. Ability to lift and carry heavy boxes, stand for extended periods, and perform physical tasks. Demonstrated ability to provide exceptional customer service and personalize recommendations. Goal-oriented with a track record of meeting or exceeding sales targets. Professional appearance with a passion for the beauty industry. Ability to multitask, prioritize, and thrive in a fast-paced retail environment. Availability to work flexible hours including evenings, weekends, and holidays as required.

Notes

Note: This job description is a general overview and may be subject to change based on the specific needs and requirements of the Sephora store.

Equal Opportunity: Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.