Bb Relationship Manager

Hsbc Global Services Limited; Glasgow; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

HSBC Global Services Limited in Glasgow is seeking a proactive Relationship Manager to provide dedicated service to a portfolio of SME clients. You will manage sales, service, risk and operational delivery, interfacing with internal and external stakeholders including Sales, Product Development, Risk & Compliance teams.

The role is hybrid with base in Glasgow and occasional travel; you will build client relationships, grow revenue, and assess credit risk to deliver fair outcomes for businesses.

Qualifications

• Experience in financial services and an established network in the Diversified Industries sector
• Proven ability in identifying and meeting customer needs
• Evidence of commercial and complex lending will be advantageous
• Experience of leading and delivering excellent customer service and proactively looking for innovative ways to improve this service
• Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
• Comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes

Responsibilities

• Face to face meetings with SME clients, with up to 60 clients in portfolio
• Managing portfolio incomes of approximately £3.0-4.0m and SME clients with a £2-15m turnover
• Driving revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business
• Growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network
• Building a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes
• Comprehensive understanding of the client through pro-active credit risk assessments and customer due diligence reviews

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

Through Business Banking (BB) our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to- end solutions designed to help small businesses reach their potential.

We are currently seeking a proactive and customer focused individual to join this team in the role of Relationship Manager.

The Relationship Manager will provide dedicated customer service to a portfolio of clients with accountability for sales, service, risk and operational delivery. This role will have both external and internal stakeholders, Internal stakeholders may include Sales, Product Development, Risk & Compliance teams.

Your responsibilities will include:

• Face to face meetings with SME clients, with up to 60 clients in portfolio
• Managing portfolio incomes of approximately £3.0-4.0m and SME clients with a £2-15m turnover
• Driving revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business
• Growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network
• Building a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes
• Comprehensive understanding of the client through pro-active credit risk assessments and customer due diligence reviews

The ideal candidate for this role will have:

• Experience of working in financial services and an established network in the Diversified Industries sector
• Proven ability in identifying and meeting customer needs
• Evidence of commercial and complex lending will be advantageous
• Experience of leading and delivering excellent customer service and proactively looking for innovative ways to improve this service
• Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
• Comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes

This is a hybrid role where the base location will be in Glasgow. There will be occasional travel required for meetings and collaboration.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail].