Bathroom Technical Support Advisor

Office Angels; Chard; Hybrid; GBP 28,000; Full time

Job summary

A leading employment agency in the UK is seeking a Bathroom Technical Support Advisor in Chard. In this role, you will provide expert technical support and guidance for bathroom products, ensuring customer satisfaction. Candidates should possess experience in the bathroom or plumbing industry and have strong communication skills. The position offers a salary of £28,000 per annum and hybrid working opportunities.

Benefits

Generous annual leave

Life Assurance and Income Protection Insurance

Company Sick Pay

Bike to Work Scheme

Christmas Shutdown

Long Service Awards

Qualifications

• Experience in bathroom installation, plumbing, or the KBB industry.
• Ability to read and interpret technical drawings and documents.
• Proficiency in IT.

Responsibilities

• Responding to technical enquiries via phone and email.
• Investigating and resolving customer complaints within set timescales.
• Producing 2D and 3D survey drawings using CAD software.

Skills

Communication skills

Customer service skills

Technical drawing interpretation

Proactive and detail-oriented

Tools

CAD software

CRM systems

Job description

Overview

Bathroom Technical Support Advisor

Location: Chard, Somerset (Hybrid: 1-2 days WFH); Hours: 37.5 hours per week, Monday to Friday, start between 8:00 and 8:30, finish between 4:00 and 4:30; Salary: £28,000 per annum.

What's On Offer

• Generous Annual Leave: 25 days plus Bank Holidays, rising to 30 days with service
• Secure Your Future: Life Assurance and General Income Protection Insurance
• Peace of Mind: Company Sick Pay and Eye Care Assistance
• Cycle Friendly: Bike to Work Scheme
• Festive Break: Christmas Shutdown
• Recognition & Rewards: Long Service Awards and Company Events

The Role

As a Bathroom Technical Support Advisor, you'll be the go-to expert for customers and installers needing technical support with bathroom and wetroom products. You'll provide guidance on installation best practices, troubleshoot issues, and produce survey drawings to support successful project delivery.

Working closely with the Customer Services team and Technical Field Engineers, you'll ensure every customer receives accurate, helpful advice and a positive experience with their market-leading brands.

Your Key Responsibilities

• Responding to technical enquiries via phone and email, offering expert advice on installation and product use
• Investigating and resolving customer complaints and queries within set timescales
• Producing 2D and 3D survey drawings using CAD software (training provided)
• Advising on product specifications and compatibility, including replacement parts
• Supporting warranty claims and processing replacements in line with company policies
• Coordinating service calls with field engineers and liaising with customers
• Recording product issues and tracking resolutions using EFACS software
• Supporting the wider Customer Service team with technical knowledge and daily tasks

What You'll Bring

• Experience in bathroom installation, plumbing, or the KBB (Kitchen, Bedroom, Bathroom) industry
• Strong communication and customer service skills
• Ability to read and interpret technical drawings and documents
• CAD experience preferred (but not essential)
• IT proficiency and familiarity with CRM systems
• A proactive, detail-oriented, and customer-focused approach

How to Apply

If you're technically minded, customer-focused, and ready to take on a rewarding new challenge, we'd love to hear from you.

Submit your CV online or email it to [e-mail]. Prefer to chat first? Call Debbie on 01823 285440 to discuss the opportunity.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.