Bartender - Spy Bar

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exceptional opportunity awaits for a Bartender to join a prestigious Food & Beverage Department in London. This role promises a good work-life balance, operational hours from Tuesday to Saturday, and a chance to deliver outstanding service in a luxury environment. You will be responsible for preparing drinks, ensuring guest satisfaction, and collaborating with a dedicated team. With numerous benefits including generous holiday, staff meals, and opportunities for growth, this position is perfect for those passionate about hospitality and eager to make a positive impact. Join a team that values creativity and kindness!

Benefits

28 days holiday including bank holidays

Staff meals while on duty

Free dry cleaning for uniforms

Employer pension contribution of 3%

Enhanced sick pay and parental leave

Life assurance of 1x salary

Employee assistance programs

Season ticket loans

Discounted rates at Raffles London

Learning and development programs

Qualifications

• Proven track record of high service levels under pressure.
• Recent experience in bars, preferably in the luxury sector.

Responsibilities

• Prepare and mix drinks while ensuring high service standards.
• Collaborate with the bar team to execute the beverage program.
• Build good guest relations and handle complaints effectively.

Skills

Customer Service

Communication Skills

Knowledge of Spirits and Cocktails

Teamwork

Problem-Solving

Job description

Job Description

An exceptional opportunity presents itself for a Bartender to join the Food & Beverage Department at Raffles London at the OWO.

Reporting into Bar Manager, you will be responsible for preparing and mixing drinks for our guests, providing courteous and efficient service, and maintaining the highest service standards throughout each shift.

You will need to be fully knowledgeable about the menu, including presentation and garnishes, and comply with licensing laws you will be trained on.

You should be passionate about people and committed to delivering an outstanding bar experience. Attention to detail and genuine guest interaction are crucial for the success of the bar and the hotel.

This role offers a good work-life balance with operational hours from Tuesday to Saturday, 17:00 - 01:30, and Uber allowance after 00:30.

Responsibilities include:

• Collaborating with the head bartender and bar manager to ensure the successful execution of the beverage program.
• Working with the bar back team to ensure setup and MEP are up to standards.
• Using lab equipment safely.
• Ensuring the bar is properly set up and broken down efficiently.
• Working hands-on across all bars and outlets.
• Taking detailed and precise orders, communicating professionally with guests.
• Building good guest relations, including problem-solving and handling complaints.
• Preparing the department for service and managing time-sensitive targets.
• Performing additional duties as required, including working in different departments or restaurants.

Who are we looking for?

• A proven track record of providing high service levels under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Willingness to contribute to a 24-hour operation when needed.
• Recent experience in bars, preferably in the luxury sector.
• Good knowledge of spirits and cocktails.
• Enthusiasm and commitment to delivering excellent service in any situation.
• Ability to work well within a team.

Additional Information

Why join our Raffles team?

Benefits include:

• 28 days holiday including bank holidays, plus an extra day for each year of service up to 5 years (35 days).
• Staff meals while on duty.
• Free dry cleaning for uniforms.
• Employer pension contribution of 3%.
• Enhanced sick pay, maternity, paternity, and adoption pay.
• Life assurance of 1x salary.
• Employee assistance programs, including virtual GP and financial advice.
• Season ticket loans and cycle-to-work schemes.
• Gifting for special occasions.
• Paid days off for moving house or charity work.
• Learning and development programs.
• Fun events like quizzes, runs, or parties.
• Discounted rates at Raffles London and worldwide through employee benefit cards.
• Opportunities for growth across the Accor brand portfolio.

Our Values

Be You: Show creativity, enthusiasm, and personality.

Be Kind: Demonstrate humility and generosity, building emotional connections.

Be Happy: Uplift colleagues and guests with positivity.

Be Confident: Share knowledge openly to achieve excellence.

Have Your Purpose: Care and take responsibility to make a tangible impact.