Bartender - British Airways Lounges

BaxterStorey; Hounslow; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

28 Days holiday including bank hols

Birthday off

24 weeks enhanced maternity leave

Secondary Carer leave

Wedding/commitment day leave

Free meals on shift

Apprenticeships opportunities

Pension and life insurance

Perkbox discounts

Wellbeing hub

Cycle to work scheme

3 volunteering days

3 grandparent leave

Job summary

BaxterStorey at Heathrow Airport is seeking a Lounge Bartender for BA Lounges on a full-time basis. You will craft and serve beverages, provide warm, five-star service to passengers, and help maintain a welcoming lounge environment.

The role requires clear communication, the ability to work early and late shifts, and a passion for hospitality. You’ll join a team supported by ongoing training, benefits, and development opportunities within BaxterStorey’s diverse portfolio.

Qualifications

• Passion for bar service and customer care.
• Willingness to learn and participate in training.

Responsibilities

• Prepare and serve a variety of beverages with accuracy and presentation.
• Engage with guests, take orders, and make personalised drink recommendations.
• Create cocktails and stay updated on beverage trends.
• Maintain a clean, stocked bar and manage supplies.
• Adhere to health, safety and responsible service guidelines.
• Collaborate with servers and kitchen staff to ensure smooth operation.
• Handle guest concerns promptly to ensure a positive experience.

Skills

Customer service

Team collaboration

Adaptability

Hospitality

Food safety

Job description

Lounge Bartender, BA Lounges - Full Time

Heathrow Airport

£14.91 per hour

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 weeks' enhanced maternity leave
• Secondary Carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Company Description

Lounge Bartender, BA Lounges - Full Time

Heathrow Airport

£14.91 per hour

Hours of work –

You will be required to work a mixture of early and late shifts. The earliest start is 04:30 with the latest finish time of 22:30. All shifts are for 8 hours.

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary Carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more.

We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award-winning Chef Academy.

Whenever customers visit the British Airways Lounges at Heathrow Airport, you’ll be there to greet them with 5-star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.

Job Description

As a Bartender, you will be responsible for crafting and serving high-quality beverages to our customers while providing exceptional service

• Prepare and serve a variety of alcoholic and non-alcoholic beverages to customers, ensuring accuracy and consistency in taste and presentation.
• Provide excellent customer service by engaging with guests, taking orders, and making personalised drink recommendations based on customer preferences and preferences.
• Create unique and innovative cocktail recipes, staying up-to-date with current trends in mixology and beverage industry.
• Maintain a clean and organized bar area, including stocking and replenishing supplies, such as liquor, glassware, and garnishes.
• Adhere to all relevant health, safety, and sanitation regulations, including responsible alcohol service practices.
• Maintain a thorough understanding of the menu, including knowledge of ingredients and preparation methods.
• Collaborate with other staff members to ensure a smooth and efficient operation, including coordinating with servers and kitchen staff.
• Resolve customer complaints or concerns promptly and professionally, striving to provide a positive experience for all guests.
• Assist in the preparation of ingredients and mise en place for various dishes, ensuring high standards of quality, taste, and presentation are met
• Maintain a clean and organised workstation, ensuring all ingredients, utensils, and equipment are readily available and in good working condition
• Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment
• Continuously expand knowledge of beverages, attending workshops, seminars, and tastings to enhance skills and stay informed about industry trends.

Please note that this role is based at an international airport and therefore successful applicants will require photographic ID and pass a basic disclosure which we will apply for. In order to obtain an airside pass we will need verifiable evidence of your past 5 years of work/education history.

Qualifications

• Have a contagious passion for bar service and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

Wholeheartedly Positive

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.