Bartender

Sketchley Grange Hotel & Spa; United Kingdom; On-site; GBP 20,000 - 28,000; Full time

Job summary

A luxurious hotel and spa is seeking a Bartender to enhance guest experiences by preparing beverages and serving food. Responsibilities include promoting house drinks and delivering top-tier customer service. Ideal candidates should have a hands-on approach, communicate effectively, and commit to excellence in hospitality. Competitive salary and benefits offered, including holiday entitlement and discounts.

Benefits

Competitive salary

28 days holiday including Bank Holidays

Discounted hotel room rates

On-going incentives and rewards

Meals on duty

Qualifications

• Experience in Food & Beverage service beneficial but not essential.
• Commitment to delivering exceptional guest service.
• Strong communication skills.

Responsibilities

• Prepare beverages and serve food to guests.
• Promote house drinks and use up-selling skills.
• Monitor guest alcohol consumption.

Skills

Customer service

Communication

Problem-solving

Job description

Who are we
Sketchley Grange Hotel & Spa is a stunning establishment, nestled in a serene setting with 102 well-appointed rooms, making it a perfect destination for travellers seeking comfort and relaxation. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests.

Role Responsibilities
Food and Beverage is what adds flavour and flair to a stay! Guests love to enjoy their favourite drink whether it’s with friends, family, colleagues or just on their own. To deliver a great experience a Bartender will prepare beverages and/or serve food in a timely manner, helping guests to have memorable experiences whenever and wherever they drink.

• Greet guests pleasantly as they approach the bar; promote house drinks and use up-selling skills to increase revenues.
• Ensure you are providing a top tier customer service experience that stands out from our competitors.
• Prepare beverages requested by guests using established pouring standards and drink recipes to provide a consistent product to the guests and to control costs.
• Coordinate food service with Restaurant(s) for bar/lounge guests if applicable.
• Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
• Follow established hotel safety protocols and procedures at all times. Immediately report any safety/service incidents to the Supervisor or Manager on duty.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies.
• Perform pre and post-shift work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.)
• Check all necessary supplies in line with hotel procedures and manage liquor inventory.
• Ensure that all liquor is properly secured before, during, and at close of shift.

Key Requirements

• Experience in Food & Beverage service beneficial but not essential
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication skills

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty