Bartender

Cycas Hospitality; London; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading hospitality company in London seeks ambitious individuals for a full-time role in food and beverage service. Candidates will be responsible for maintaining high standards of service, ensuring guest satisfaction, and adhering to health and safety policies. This position offers opportunities for training and development within a dynamic team environment.

Qualifications

• Dynamic, confident, and ambitious individuals sought.
• Ability to understand and anticipate guest needs.
• Participation in training and development programs.

Responsibilities

• Assist with bar maintenance and serving beverages.
• Maintain good hygiene and food safety standards.
• Resolve guest complaints and promote hotel services.

Skills

Customer Service

Food Safety

Hygiene Standards

Teamwork

Effective Communication

Job description

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Reports To: F&B Assistant Manager & F&B Manager

Full time - 40 hours

Job Scope:

To ensure that the highest standards of food and beverage and hospitality are demonstrated at all times. To complete all relevant procedures in relation to the respective department as laid down by the company. Promotes the desired work culture around our company values.

Our Company Values:

• PASSIONATE - The energy that drives everything from the service philosophy to the commitment to delivering the best stay for guests
• FORWARD - Always looking ahead to account for the needs of next-gen travellers. This includes spaces, amenities and technology.
• ENGAGING - Welcoming guests in an inviting environment that allows for collaboration and exploring curiosity without pretence.

At Cycas Hospitality, we look for people who are dynamic, confident, and ambitious; people who excel in their role and help our guests succeed too.

Key Job Responsibilities:

• Assist with bar maintenance, receiving and storage of goods, and cellar operations.
• Maintain good food safety, hygiene standards, and practices.
• Assist with preparations for food and beverage functions and service, including cleaning equipment, maintaining glassware and china, preparing the bar station, and serving beverages.
• Perform table service and record replacement stock.
• Handle billing procedures in line with hotel policy.
• Establish and maintain effective employee working relationships.
• Participate in daily briefings and scheduled meetings.

Accountabilities include:

• Self-management, including compliance with hotel rules, grooming standards, timekeeping, and attendance policies.
• Active participation in training and development programs.

Customer Service:

• Demonstrate attentive, accurate, and prompt service, understanding and anticipating guest needs, and exceeding expectations.
• Resolve guest complaints effectively.
• Promote hotel products and services, maintaining high product and service knowledge about all hotels in the region.

Health, Safety & Security:

• Understand policies related to health, hygiene, and fire safety.
• Familiarize with emergency and evacuation procedures.
• Log security incidents, accidents, and near misses promptly and report to line management.

General:

• Comply with the corporate code of conduct and understand company culture.
• Perform additional tasks as directed to achieve business goals.
• Continuously seek knowledge and skill improvement through ongoing training.
• Work effectively as part of a diverse team.