Barnet CIT CICLO Admin

Integrated Care System; Chipping Barnet; On-site; GBP 29,000 - 32,000; Part time

Job summary

A community health service in Chipping Barnet seeks a committed administrative support professional to enhance care delivery within the Barnet Children's Integrated Therapy Service. This part-time, permanent position requires effective multitasking and excellent communication skills to manage various administrative tasks. Applicants should have at least 5 GCSEs including English and Mathematics, and experience in a healthcare environment is preferred. Salary ranges from £29,651 to £31,312 per year, pro rata.

Qualifications

• Experience in a hospital or community healthcare setting.
• Knowledge of data protection principles.
• One year's experience in a similar role.

Responsibilities

• Manage and prioritise workload effectively.
• Signpost team members to relevant services.
• Process requests for information professionally.

Skills

Multi-tasking

Prioritisation

Customer care experience

Education

Minimum of 5 GCSE's including English and Mathematics

A-Level/B-Tec or equivalent experience

Tools

EMIS

Excel

Rio

Job description

The post holder will be responsible for the provision of high quality professional administrative and clerical support to the Barnet Children's Integrated Therapy (BCIT) Service. The co-ordination of the patient journey is a critical factor in ensuring the timely and effective delivery of care and this role provides a means of improving the quality of that care for individual patients as well as providing comprehensive support to the BCIT Service. The post holder will facilitate good communication between the service, service users and other professionals. The post holder will provide a flexible administrative support service as required by workload demands and agree priorities in liaison with the Admin Manager

Main duties of the job

The post holder must have good data input and general keyboard/word processing skills.

Responsible for processing requests for information (telephone/written and internal/external) in a professional, polite and appropriate manner, ensuring that all messages are concisely relayed and actioned if required; make judgements about the urgency of such calls.

The post holder must have a flexible and responsive approach to the varying demands of the post.

To work in an efficient, effective and timely manner and be adaptable to change.

To follow agreed protocols and policies seeking advice where appropriate.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Job responsibilities

To manage and prioritise workload daily and deal with the competing demands of the Barnet CITteam.

The post holder will be expected to carry out other duties commensurate with the grade as directed.

Signpost team members, children and parents/carers to relevant services, ensuring information is updated regularly.

Person Specification

Education / Qualification

• Minimum of 5 GCSE's or equivalent including English and Mathematics
• A-Level/B-Tec or equivalent experience

Skills & Ability

• Multi-tasking and able to work in a sometimes pressurized environment
• The ability to prioritise tasks effectively
• Experience in dealing with customer complaints and customer care

Knowledge & Experience

• Knowledge of databases, spreadsheets, e.g. PAS, Excel or similar applications
• Experience of using a full range of IT/patient administration systems (Rio, System one) EMIS
• Knowledge of confidentiality and data protection principles
• One year's experience working in a similar role in a hospital/ community health care setting
• Knowledge of healthcare administrative systems and processes

Personal Qualities

• Team player with collegial working style and willingness to share responsibility
• Flexible, responsive approach to work
• Able to deal very sensitively and non-confrontationally with colleagues, patient and relatives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Whittington Hospital NHS Trust

Address

Edgware Community Hospital, Burnt Oak Broadway

£29,651 to £31,312 a yearPer Annum (Pro Rata) Including HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

220-WHT-3291

Job locations

Edgware Community Hospital, Burnt Oak Broadway