Barista / Front of House Assistant

Baxterstorey; Cambridge; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

28 days holiday

Birthday off

Maternity leave 24 weeks

Family leave

Free meals on shift

Training & development

Apprenticeships opportunities

Pension and life insurance

PerkBox discounts

Employee assistance programme

Cycle to work

Job summary

Baxterstorey in Cambridge is seeking a Barista / Front of House Assistant with hospitality or customer-facing experience. You will provide warm service, assist reception, and help maintain welcoming spaces, ensuring guest needs are met with care and professionalism.

The role emphasizes teamwork, flexible priorities, and adherence to health and safety standards, with ongoing training to grow within a supportive environment. A strong commitment to guest satisfaction will shine here.

Qualifications

• Minimum 1 year's experience in a hospitality or customer-facing role
• Excellent communication skills, both written and verbal, with the ability to interact professionally with guests and colleagues
• Strong commitment to delivering exceptional customer service
• Proven Ability to work effectively under pressure whilst maintaining composure
• Experience in a hotel, restaurant, or leisure establishment
• Knowledge of cafe environment
• Experience in guest relations or front-of-house operations
• Proactive approach to personal development and career progression within hospitality

Responsibilities

• Provide outstanding customer service to guests, ensuring their needs are met with warmth and efficiency
• Assist with reception duties, welcoming guests, managing enquiries, and providing information about facilities and services
• Maintain clean, organised communal areas and handle guest requests with empathy and professionalism
• Collaborate with colleagues across departments to ensure seamless operations and positive guest experiences
• Perform administrative tasks such as data entry, scheduling, and record-keeping with meticulous attention to detail
• Respond flexibly to changing priorities and guest requirements during shifts
• Take initiative to enhance service quality and guest satisfaction
• Maintain compliance with health, safety, and organisational policies

Skills

Hospitality experience

Excellent communication

Customer service

Working under pressure

Team player

Reliability & punctuality

Job description

Barista / Front of House Assistant

Company: Baxterstorey
Salary: Not specified
Hours: Full-time
Location: Cambridge, CB2 1AG
Job type: Permanent
Posting date: 15 Oct 2026
Closing date: 14 Nov 2026

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 week’s enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our PerkBox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Front of house assistant with barista experience who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

Barista / FOH who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description

• Provide outstanding customer service to guests, ensuring their needs are met with warmth and efficiency - Assist with reception duties, including welcoming guests, managing enquiries, and providing information about facilities and services
• Support the team in maintaining clean, organised, and welcoming communal areas - Handle guest requests and concerns with empathy and professionalism, escalating issues when necessary - Collaborate with colleagues across departments to ensure seamless operations and positive guest experiences - Perform administrative tasks such as data entry, scheduling, and record-keeping with meticulous attention to detail
• Respond flexibly to changing priorities and guest requirements throughout your shift - Take initiative in identifying opportunities to enhance service quality and guest satisfaction - Maintain compliance with health, safety, and organisational policies at all times - Support induction and training activities for new team members where appropriate.

Qualifications

**Required Qualifications:**

• Minimum 1 year's experience in a hospitality or customer-facing role
• Excellent communication skills, both written and verbal, with the ability to interact professionally with guests and colleagues
• Strong commitment to delivering exceptional customer service
• Proven Ability to work effectively under pressure whilst maintaining composure

• Demonstrated team player mentality with a collaborative approach to problem-solving - Reliability, punctuality, and a professional attitude - Organisational skills with the ability to manage multiple tasks efficiently - Flexibility and adaptability to changing circumstances and guest needs **Desirable Qualifications:**
• Experience in a hotel, restaurant, or leisure establishment - Knowledge of cafe environment,- Experience in guest relations or front-of-house operations - Proactive approach to personal development and career progression within hospitality

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.