Barista

TN United Kingdom; Richmond; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Baristas to join their vibrant team. This role involves crafting exceptional beverages, engaging with customers, and maintaining high café standards. You'll have the opportunity to showcase your creativity while delivering a unique beverage experience. Join a community that values originality and craftsmanship, where your contributions will be celebrated and your growth encouraged. If you have a passion for beverages and a friendly attitude, this is the perfect opportunity for you to shine in a supportive environment.

Benefits

Flexible Working Arrangements

Training and Development Opportunities

Employee Discounts

Team Events

Qualifications

• Passion for crafting quality drinks and customer service.
• Prior barista experience is preferred but not required.

Responsibilities

• Prepare and serve a variety of beverages tailored to customer preferences.
• Maintain café standards and ensure cleanliness and organization.

Skills

Customer Service

Beverage Preparation

Attention to Detail

Team Collaboration

Calm Under Pressure

Friendly Attitude

Education

No formal education required

Tools

Espresso Machines

Point-of-Sale System

Job description

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At Knoops, we’re experts
in crafting the perfect chocolate drink for our customers. Our founder Jens
Knoop opened the first store in Rye in 2013. Now we have a growing estate of
stores, a production factory and a growing online business.

The Knoops concept is
based around our carefully curated percentage menu which offers chocolates to
suit every taste and mood. We find joy in helping you to discover your perfect
chocolate drink and encourage experimentation with different % chocolates and
flavours in a process we call ‘Knoopology’.

This process is
simple; choose your chocolate %, milk, and extra flavours like sea salt, orange
zest or chilli to be made into a hot chocolate, milkshake or iced chocolate.

The Opportunity

Do you have a love
for crafting exceptional drinks and delighting customers with impeccable
service? At Knoops, we’re passionate about delivering a unique and premium
beverage experience centred on expertly crafted hot chocolate, coffee, and tea
creations. We're seeking enthusiastic Baristas to join our team and contribute
to the vibrant atmosphere of our stores.

Key Responsibilities:

1. Craft Bespoke Beverages: Prepare and serve an
   extensive range of drinks, from expertly brewed coffees to our signature
   chocolate-based creations, always tailored to customer preferences.
2. Engage Customers: Provide a warm and friendly service, sharing
   your beverage knowledge and offering suggestions to enhance their Knoops
   experience.
3. Master Coffee & Chocolate Equipment: Operate espresso
   machines, grinders, and chocolate preparation tools with precision to maintain
   consistency and quality.
4. Maintain Café Standards: Ensure the café is
   always clean, organized, and visually inviting, adhering to health and safety
   guidelines.
5. Stock Management: Keep ingredients and supplies fully stocked,
   ensuring seamless operations throughout the day.
6. Handle Transactions: Process customer
   orders efficiently and accurately using our point-of-sale system.
7. Team Collaboration: Work closely with
   the team to maintain a positive and productive environment.

What
We’re Looking For:

1. Passion for Beverages: You take pride in
   crafting quality drinks and love sharing that passion with customers.
2. Barista Experience (Preferred): Prior experience in
   coffee preparation is a plus, but we welcome individuals eager to learn and
   develop their skills.
3. Attention to Detail: From perfect foam on
   a latte to precise chocolate ratios, you understand the importance of getting
   it just right.
4. Calm Under Pressure: You handle peak
   times with confidence and efficiency, always keeping customer satisfaction top
   of mind.
5. Team Spirit: A supportive and positive team player who
   contributes to a fun and professional work environment.
6. Friendly & Enthusiastic Attitude: happy to be part of a positive working environment
   with a "Happy to Help" attitude to customer and the rest of the team.
7. Creating a Space for Exploration and Joy: Friendly, engaging,
   and naturally customer-focused, you thrive on creating memorable experiences.
8. Eager to Learn: While no experience
   is necessary, you’re open to learning new skills and growing with the team.
9. Reliable & Supportive: You’re dependable, helpful, and love being part of
   a team that works together to deliver excellence.
10. Uphold our High Standard: Adhere to punctual attendance, dress code,
    and high personal hygiene standards.
11. Be Original: We value
    individuality, so bring your authentic self to work every day.

Why
Knoops?

At
Knoops, our culture is built on four key pillars that guide everything we do —
for our customers, our community, and our team members. When you join us, you
become part of something meaningful, creative, and rewarding:

1. Craft: We are passionate about
   craftsmanship, and this extends beyond the drinks we serve. At Knoops, you'll
   have the chance to craft your own journey by developing new skills, refining
   your expertise, and exploring creative opportunities.
2. Ritual: We believe in the power of rituals
   — the little moments that create lasting joy. As a Knoops barista, you’ll be a
   part of these shared experiences, creating meaningful interactions that bring
   people together over expertly crafted drinks.
3. Exploration: We are curious, adventurous, and
   always striving to improve. Knoops is a place where new ideas are welcomed,
   achievements are celebrated, and growth is continuous. Together, we’re on a
   journey to explore new possibilities and celebrate the rewards that come from
   discovery.
4. Community: Our community is at the heart of
   everything we do. Knoops is a space for collaboration and inclusion, where
   everyone feels valued, supported, and encouraged to bring their authentic
   selves to the table. We thrive on working together to create something truly
   special.

Be
Part of it - Join the Team

At Knoops, everyone
has a place to shine. Since we first started crafting our signature
chocolate-based drinks, we've encouraged our team to bring their authentic
selves to work — to be bold, creative, and unapologetically original.

Because it’s not just
what you do at Knoops; it’s how you do it. Your originality, passion, and
individuality are what make our cafés vibrant and welcoming spaces for our
customers. You’ll work alongside a diverse group of colleagues who all bring
their own spark to the team. Together, we create joyful experiences, one
expertly crafted drink at a time.

At Knoops, ambition
is celebrated. Whether you're a barista just starting out or a seasoned
hospitality professional, you'll be respected, supported, and encouraged to
explore new ways to grow. From flexible working arrangements to opportunities
for training and development, we’re here to help you on your journey.

So, if you're ready
to embrace originality, be part of a passionate community, and craft something
truly special every day — we want to hear from you. Join us at Knoops, where
being yourself is always the best ingredient.

Our
Shared Vision

At Knoops, we believe
that diversity makes us stronger. Our customers come from all walks of life,
and we value having a team that reflects this diversity. We celebrate the
unique qualities that each team member brings and are committed to creating an
inclusive environment where everyone can thrive.

We welcome
applications from all backgrounds, regardless of age, ethnicity, gender,
ability, religion, or sexual orientation. We are particularly keen to hear from
candidates from underrepresented groups in our industry, including women,
people with disabilities, ethnic minorities, and members of the LGBTQ+
community.

If you require any
adjustments during the recruitment process, have a disability or condition that
may affect your performance, or have other specific needs, please let us
know—we’re here to support you every step of the way.

Joining Knoops means
being part of a brand that values originality and craftsmanship while
encouraging you to explore your potential and be a vital part of a supportive
and dynamic community. Help in ‘Creating a Space for Exploration and Joy!’