Barista

Starbucks Norwich – Haymarket; Norwich; On-site; GBP 12,000 - 15,000; Part time

Job summary

Starbucks Norwich – Haymarket is hiring a Barista to deliver an exceptional customer experience while crafting high-quality beverages and food. You will greet customers, take orders, operate the POS, and ensure cleanliness and safety in the store.

You should be friendly, communicative, able to multitask, and flexible to work early mornings, evenings, weekends, and holidays. Training and development opportunities are available as you grow with the team.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, customer-focused attitude and positive energy.
• Able to multitask in a fast-paced environment.
• Willingness to work varied shifts including mornings/evenings/weekends/holidays.
• Basic cash handling and point-of-sale knowledge.
• Physical ability to stand for extended periods and move stock as needed.
• Willingness to follow company safety, hygiene and quality standards.

Responsibilities

• Greet customers warmly and provide excellent customer service.
• Take accurate orders and operate the point-of-sale system.
• Prepare and serve beverages and food according to Starbucks recipes.
• Operate espresso machines and other café equipment safely.
• Maintain cleanliness and hygiene of work areas and customer spaces.
• Restock supplies and monitor inventory levels.
• Collaborate with team to achieve store goals during busy periods.
• Follow all policies including cash handling and safety.
• Assist with training of new team members when needed.

Skills

Strong communication

Friendly, customer-focused

Multitask effectively

Flexibility with shifts

Basic cash handling

Stand for long periods

Follow safety practices

Job description

Purpose of the Role

As a Starbucks Barista, you will deliver an exceptional customer experience, serving high-quality beverages and food in a friendly and efficient manner. You will contribute to a welcoming and safe environment while supporting the team and the store’s operational goals.

Key Responsibilities

• Greet customers warmly and provide excellent customer service.

• Take accurate orders and operate the point-of-sale system.

• Prepare and serve coffee, tea, specialty drinks, and food items according to Starbucks recipes and standards.

• Operate espresso machines, grinders, and other café equipment safely and efficiently.

• Maintain cleanliness and hygiene of work areas, equipment, and customer spaces in line with health and safety standards.

• Restock supplies and monitor inventory levels to ensure smooth store operations.

• Collaborate with team members to achieve store goals and provide support during busy periods.

• Follow all company policies and procedures, including cash handling, safety, and food hygiene requirements.

• Assist with training of new team members when needed.

Person Specification / Skills and Qualifications

Essential:

• Strong communication and interpersonal skills.

• Friendly, customer-focused attitude.

• Ability to work in a fast-paced environment and multitask effectively.

• Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays.

• Basic cash handling and transaction processing skills.

• Physical ability to stand for extended periods and lift/move stock when necessary.

• Willingness to follow company standards and maintain quality and safety practices.

Desirable:

• Previous experience in hospitality, retail, or food service.

• Knowledge of coffee preparation and brewing techniques.

• Experience in a team-oriented environment.

Working Conditions

• Standing for long periods and working on your feet.

• Handling hot beverages and equipment.

• Working under pressure during busy periods.

• Regular interaction with customers and team members.

Opportunities for Development

Starbucks provides opportunities for career growth, training, and development. Baristas may progress to supervisory roles, store management, or other positions within the company.