Barista

Caffe Nero; Little Heath; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Unlimited free drinks

75% off food on shift

50% off drinks off shift

Refer a friend £750

Benefits platform access

Nero 90 incentive +£0.15/hr

Job summary

Caffè Nero in the United Kingdom is hiring a Customer Service Barista to bring warmth and great coffee to guests. You will join a friendly team, learn on the job, and deliver personalised service that makes customers feel valued.

Starting rates and progression reflect a welcoming, fast-paced cafe environment with benefits including unlimited handmade drinks, up to 75% off food and drinks on shift, and staff perks as part of joining our team.

Qualifications

• No experience is required, training provided.
• Strong customer service focus with a friendly approach.
• Ability to work well in a team and stay positive.
• Enthusiasm for great coffee and guest satisfaction.

Responsibilities

• Provide friendly service in-store and during deliveries.
• Create personalised coffee experiences for each guest.
• Keep front-of-house and back-of-house areas clean and safe.
• Collaborate with teammates to ensure smooth service.

Skills

Customer service

Teamwork

Positive attitude

Job description

Customer Service Barista

Enjoy customer interaction

Positive attitude

Teamwork

At Caffè Nero, it's our teams that make us special. That's why we're looking for warm, positive people who love working with others to come and join us.

If you want to be part of a fantastic team, with endless opportunities to learn and grow, this could be the perfect next step for you!

Our aim is simple: through great coffee and brilliant service, we want to make a positive difference in people's lives. Joining us as a Barista means bringing this to life and becoming the heartbeat of Caffè Nero. Our Baristas:

• Make fantastic coffee… and matcha… and seasonal drinks… every order is special! From bean to cup, they make each customer their coffee, exactly how they like it!
• Provide great service, both in store and through deliveries. With our signature 1-2-1 service style, they ensure customers leave with a personalised experience.
• Keep the customer and back-of-house areas safe, clean, organised and ready for service. Some examples would be cleaning tables or ensuring toilets are kept to the high standards our customers expect.
• Take pride in what they do and always strive for excellence!

What you can expect:

• Brilliant training - no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
• 50% off all handmade drinks and 40% off everything else when you're off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. At the same time as giving fantastic service you'll have loads of fun along the way, whether that's at a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There's something for everyone.

Our Baristas earn up to £12.71 per hour in this location. Starter rates apply depending on age:

• Under 21: £10.85 per hour
• 21 and over: £12.71 per hour