Barista

Retail Human Resources plc; Birmingham; On-site; GBP 21,000 - 24,000; Full time

Job summary

Join a leading coffee franchise as a barista where your passion for customer service will shine. No prior experience is needed, just a commitment to creating memorable customer experiences in a dynamic team environment. Enjoy comprehensive training and a variety of perks, including competitive pay and discounts.

Benefits

28 days holiday including Bank Holidays

Free drinks and food on shift

Bean stock options

Access to Starbucks Global Academy

30% partner discounts

Life assurance

Interest-free loans for rental deposit

24/7 Employee Assistance Programme

Qualifications

• No previous experience needed.
• Ability to create genuine connections with customers.
• Passion for bringing joy to customers.

Responsibilities

• Delivering high-quality beverages and service.
• Supporting store procedures and cash handling.
• Maintaining a clean workspace.

Skills

Passion for customer service

Ability to create connections

Job description

Take your place at the heart of our community. At Starbucks, where your voice matters and your passion for customer service is brewed into everything we do. We’ve got an exciting opportunity for you to join us as a barista. Being at the forefront of our community, you’ll get involved in creating our Starbucks experience by providing our customers with high quality service, beverages and products, whilst creating our third place environment. We want you to be your true authentic self at work and that’s why you’ll also have access to our partner networks, because here you belong.



You don’t need previous experience to join our team as a barista, all we ask is you bring a passion for bringing joy to our customers. Working in a Starbucks store is different from any other job. You’re creating genuine moments of connection with our customers and making a difference to their day, through creating handcraft delicious beverages and building relationships with our customers (getting to know their favourite drink), and with your fellow partners in store.

The best part about this role is that no two days are ever the same! Working in one of our dynamic stores, a typical day could include:

Supporting with store procedures including, opening or closing the store, cash handling, and safety and security
Supporting your fellow partners during periods of high volume to keep the store operating
Anticipating and delivering on your customer and store needs by getting to know your store environment and customers
Supporting in creating the third place environment during each shift
Delivering legendary customer service to all customers by acting with a customer comes first attitude and creating genuine connections
Maintaining a clean and organised workspace for your customers and partners
Providing quality beverages, whole bean and food products consistently for all customers in line with our recipe and presentation standards
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.

All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

In return, we’ll offer you a competitive starting salary (in line with the national living wage) and benefits that include:

28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
Free drinks and food when you’re on shift
Bean stock options for all partners (own part of Starbucks!)
Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
Life assurance
Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
A free 24/7 Employee Assistance Programme available to you and your family
Recognition schemes and monetary awards for long service, WOWing customers and your fellow partners
Great long-term career opportunities in store and support center
So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.

What is our process?

Application > CV review > interview and in store experience > offer and onboarding

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.

Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more

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