Infrastructure Operations Program Manager,Maintenance & RMAs

CoreWeave Europe; United Kingdom; On-site; GBP 65,000 - 75,000; Full time

Job description

CoreWeave is the AI Hyperscaler, delivering a cloud platform of cutting-edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient, and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.

As an Operations Program Manager, you will lead a pivotal function within our Customer Success organization. You will act as the liaison for clients, internal teams, and external vendors to ensure communication and alignment. Your responsibilities include managing client relationships and enabling cross-functional synergies that drive improvements for new and existing operational processes and tools.

The ideal candidate will have a strong background in data centres and cloud computing, familiarity with RMA processes and server operations, and demonstrated experience in client-facing support. A strong record of success in cross-functional project management is a must.

Wondering if you’re a good fit? We believe in investing in our people and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk.

• You have at least 3 years of technical project management experience in cloud or high-performance computing, specifically in server and data centre operations.
• You’re practised in communicating with clients and external vendors regarding their business needs, priorities, and incidents and effectively resolving conflicts when they arise.
• You are familiar with Linux, have experience with containerization technologies and cloud computing concepts, and have strong hardware troubleshooting knowledge.
• You have worked closely with supply chain and engineering teams to deliver value to customers, driving improvements to operations and tooling.
• You have experience with ticketing systems and analyzing data and are proficient in designing and implementing process workflows.
• You are familiar with tools and methods for creating and maintaining detailed documentation and have proven experience generating and reviewing client-facing reports.
• Demonstrated leadership ability and excellent communication skills.
• Robust problem-solving skills and adaptability in a fast-paced environment.
• Technical curiosity and an ability to assimilate complex technical concepts to better operational processes.
• Applicants must have work authorization that does not require sponsorship from the company now or in the future.

The base pay for this position ranges from £65,000 to £75,000 per year. Pay is based on several factors, including market location, and may vary depending on job-related knowledge, skills, and experience.

What We Offer

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

• Family-level Medical Insurance
• Life Assurance at 4x Salary
• Critical Illness Cover
• Employee Assistance Programme
• Tuition Reimbursement
• Work culture focused on innovative disruption

Benefits may vary by location.

Our Workplace

At CoreWeave, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences.

For those who do not live within 30 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets. Onboarding is essential to your success. New employees not based out of an office will be invited to attend onboarding training at one of our hubs within their first month of employment. We continue to foster a collaborative environment by bringing teams together quarterly.

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.