Barber Service Lead, Bourdon House

dunhill; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury brand is seeking a Barber Service Lead for its flagship store in London. This role involves delivering exceptional barbering services, managing sales performance, and leading a team to ensure the highest standards of service. The ideal candidate will have significant experience in luxury environments and a passion for customer service.

Qualifications

• Significant experience in a luxury barber/salon environment.
• Well-rounded background in working in a Barber.
• Experience of dealing with high-profile clients from different cultures.

Responsibilities

• Cutting and styling men’s hair and providing wet shaves to the highest standards.
• Setting and monitoring sales KPIs to meet targets.
• Building strong relationships and brand loyalty with clients.

Skills

Professional

Excellent telephone manner

Strong interpersonal skills

Commercial awareness of luxury market

Proven track record in sales

Proven track record in providing exceptional customer service

Education

Educated up to A-Level or equivalent

Qualification in barber industry

Job description

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“Are you looking for your next opportunity where you can leverage your skills and background to deliver a best-in-class customer experience and contribute to the success of our high-performing team? Do you have an appetite to learn and grow continuously in a supportive environment? If so, then apply and join us on our journey at Dunhill’s global flagship store, Bourdon House!” – David, Store Manager Bourdon House

HOW WILL YOU MAKE AN IMPACT?

Barber service

• Cutting and styling men’s hair and providing wet shaves to the highest standards in line with industry standards and the expectations of the luxury client.
• Ensuring that guests receive personal / discreet and confidential service.
• Ensuring that all Health and Safety and hygiene standards are adhered to all times ensuring legal compliance on an ongoing basis.

Sales management & operation excellence

• Setting, monitoring and developing sales KPI’s to meet sales and financial targets.
• Working with the Bourdon House Team to ensure that the Barber’s services are promoted at all times and the level of service provided in these areas exceeds clients expectations. Encourage cross selling to other Retail products.
• Ensuring Barber offering is in line with other luxury industry services, suggestions to improve and refresh services for our clients.
• Look at opportunities to cross sell the full store experience to each and every client.
• Undertaking administrative duties to a high standard within timelines required by the Company.

Clientelling

• Building strong relationships and brand loyalty with clients visiting the barber’s ensuring repeat business.
• Analysing customer response to the services offered, and continually monitoring and improving the service and offer wherever possible.
• Networking with neighbouring businesses to drive external traffic to the barbers.
• Holding events to drive client retention and acquisition and create new business opportunities.

Team Leading

• Lead, coach and develop a Barber staff to achieve performance standards and to grow the business in line with the Company’s expectations.
• Engage your team through strong leadership, setting objectives and ensuring they are clear about the results they need to deliver.
• Support with effective recruitment and selection to achieve the highest level of staff.
• Develop trust and loyalty through fair and consistent leadership of the team.

You may be required to undertake further duties as your skills, qualifications, and experience allow and as may be assigned to you by the Company from time to time.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We look for people who demonstrate entrepreneurship, thrive when working as part of a team, strive for excellence, and embrace being part of a luxury, creative environment.

Your Experience And Personal Skills

EDUCATION AND QUALIFICATIONS

• Educated up to A-Level or equivalent (Preferred)
• Qualification in barber industry (Preferred)
• Significant experience in a luxury environment barber/salon environment.

Experience

• Well-rounded background in working in a Barber (Essential)
• Commercial awareness of luxury market (Essential)
• Commercial awareness of high-end Barber services (Essential)
• Experience of cash handling (Essential)
• Experience of dealing with high-profile clients from different cultures and backgrounds (Essential)
• Experience of working in target / sales driven environment (Essential)
• Experience of building a regular client base (Essential)
• Experience of liaising with Senior Level Management (Preferred)
• Experience of working in a corporate environment (Preferred)

Personal Skills

• Professional (Essential)
• Excellent telephone manner (Essential)
• Insight into what makes a successful barbershop (Essential)
• Strong interpersonal skills (Essential)
• Grooming reflecting a luxury brand (Essential)
• Articulate (Essential)
• Confident, positive, enthusiastic, outgoing (Essential)

Technical Skills

• Languages: English (Native/Fluent) mandatory; additional languages are a plus.
• Proven track record in sales (Essential)
• Proven track record in providing exceptional customer service (Essential)

WHAT MAKES OUR GROUP DIFFERENT?

As a member of the Dunhill community, you are part of a larger family at Richemont. We believe in personal development, mobility, and offering opportunities and benefits to enhance your growth.

YOUR JOURNEY WITH US

Our recruitment process is designed to be valuable and two-way, giving you exposure to key decision-makers:

1. Initial contact and introductory call within 2 weeks after application.
2. In-person interview with the Store Manager at Bourdon House.
3. Interview with the General Manager for Dunhill, Western Region.
4. Interview with an HR Business Partner.
5. Successful onboarding and welcome to the team.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales, Business Development, and Administrative

Industries

• Retail Luxury Goods and Jewelry