Barber Service Lead, Bourdon House

Richemont; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established luxury brand seeks a dedicated barber to deliver exceptional grooming experiences at its flagship store. This role emphasizes creativity, client engagement, and a commitment to excellence in service. You'll have the opportunity to build lasting relationships with clients while promoting a luxurious atmosphere. Join a dynamic team that values personal development and offers a supportive environment for growth. If you are passionate about barbering and thrive in a high-end setting, this position is perfect for you. Embrace the chance to make a significant impact in a renowned establishment.

Benefits

Personal development opportunities

Supportive work environment

Team events

Employee discounts

Qualifications

• Experience in a luxury barber/salon environment is essential.
• Commercial awareness of high-end barber services is crucial.

Responsibilities

• Provide high-standard haircuts and shaves while ensuring client confidentiality.
• Build strong relationships and brand loyalty with clients.

Skills

Sales Skills

Customer Service

Interpersonal Skills

Professionalism

Grooming

Education

A-Level or equivalent

Qualification in barbering

Job description

Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.

“Are you looking for your next opportunity where you can leverage your skills and background to deliver a best-in-class customer experience and contribute to the success of our high-performing team? Do you have an appetite to learn and grow continuously in a supportive environment? If so, then apply and join us on our journey at Dunhill’s global flagship store, Bourdon House!” – David, Store Manager Bourdon House

HOW WILL YOU MAKE AN IMPACT?

• Cutting and styling men’s hair and providing wet shaves to the highest standards in line with industry standards and the expectations of the luxury client.
• Ensuring that guests receive personal, discreet, and confidential service.
• Ensuring that all Health and Safety and hygiene standards are adhered to at all times, ensuring legal compliance on an ongoing basis.
• Setting, monitoring, and developing sales KPIs to meet sales and financial targets.
• Working with the Bourdon House Team to ensure that the Barber’s services are promoted at all times and the level of service provided in these areas exceeds clients' expectations. Encourage cross-selling to other retail products.
• Ensuring the Barber offering is in line with other luxury industry services.
• Looking for opportunities to cross-sell the full store experience to each and every client.
• Improving and refreshing services for our clients.
• Undertaking administrative duties to a high standard within timelines required by the Company.

Clientelling

• Building strong relationships and brand loyalty with clients visiting the barber’s, ensuring repeat business.
• Analysing customer response to the services offered, and continually monitoring and improving the service and offer wherever possible.
• Networking with neighbouring businesses to drive external traffic to the barbers.
• Holding events to drive client retention and acquisition and create new business opportunities.
• Leading, coaching, and developing Barber staff to achieve performance standards and to grow the business in line with the Company’s expectations.
• Engaging your team through strong leadership, setting objectives and ensuring clarity about the results needed.
• Supporting effective recruitment and selection to achieve the highest level of staff.
• Developing trust and loyalty through fair and consistent leadership of the team.

You may be required to undertake such further duties as your skills, qualifications, and experience allow and/or as may be assigned to you by the Company from time to time.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We look for people who demonstrate entrepreneurship, who thrive when working as part of a team, who strive for excellence, and who embrace being part of a luxury, creative environment.

YOUR EXPERIENCE AND PERSONAL SKILLS

EDUCATION AND QUALIFICATIONS

• Educated up to A-Level or equivalent (Preferred)
• Qualification in the barbering industry (Preferred)
• Significant experience in a luxury barber/salon environment.

EXPERIENCE

• Well-rounded background in working in a Barber (Essential)
• Commercial awareness of the luxury market (Essential)
• Commercial awareness of high-end Barber services (Essential)
• Experience of cash handling (Essential)
• Experience of dealing with high-profile clients from different cultures and backgrounds (Essential)
• Experience of working in a target/sales-driven environment (Essential)
• Experience of building a regular client base (Essential)
• Experience of liaising with Senior Level Management (Preferred)
• Experience of working in a corporate environment (Preferred)

PERSONAL SKILLS

• Professional (Essential)
• Excellent telephone manner (Essential)
• Insight and understanding into what makes a successful barbershop (Essential)
• Strong interpersonal skills and enjoyment in working with people (Essential)
• Grooming to reflect a luxury brand (Essential)
• Confident, positive, enthusiastic, and outgoing approach (Essential)

TECHNICAL SKILLS

• Proven track record in sales (Essential)
• Proven track record in providing exceptional customer service (Essential)

WHAT MAKES OUR GROUP DIFFERENT?

As a member of the Dunhill community, you are also part of a much bigger family at Richemont. We strongly believe in personal development, mobility, and offering various opportunities and benefits to enhance both your personal and professional development.

YOUR JOURNEY WITH US

We aim to provide a valuable and two-way recruitment process, allowing you to gain exposure to some key decision-makers and influencing individuals:

1st stage – After your application has been selected, our Talent Acquisition team will reach out to you within 2 weeks to conduct an introductory call.

2nd stage – Interview with the Store Manager for Dunhill, Bourdon House (in person).

3rd stage – Interview with the General Manager for Dunhill, Western Region.

4th stage – Interview with one of our HR Business Partners.

Last stage – hopefully, we can deliver good news & welcome you to the team.