Bar Waiter

Royal Lancaster London; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension scheme with company contrib

Discounts in restaurants and Spa

Family rates across properties

Complimentary stay after probation

Private medical insurance

Season ticket loan

Bike to work scheme

Free meals on duty

Employee Assistance Programme

Job summary

Royal Lancaster London is seeking a Bar Waiter (F&B Attendant) – Lounge Bar to join our Food and Beverage team on a permanent basis. You will help deliver five-star service, contribute to a positive, energetic environment, and support the department in daily operations with a warm, guest-focused approach.

We offer a range of benefits and a strong development culture as part of a renowned hotel group in London. All applicants must be legally eligible to work in the UK.

Qualifications

• Passionate about hospitality and delivering memorable moments.
• Ability to upsell and provide exceptional service per SOP.

Responsibilities

• Assist in opening and closing procedures of the outlet.
• Ensure guests receive exceptional service according to Company policy and standards.
• Upsell food and beverages as per SOP.
• Communicate allergen/dietary information accurately for guest requests.
• Maintain cleanliness and stock levels in the service area.

Skills

Customer service

Attention to detail

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Bar Waiter (F&B Attendant) – Lounge Bar at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Benefits

Some of our fabulous benefits you will enjoy as a Bar Waiter (F&B Attendant) – Lounge Bar are:

Annual earnings up to £32,000 (£26,436.80 base salary + non-contractual tronc)

• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Bar Waiter (F&B Attendant) – Lounge Bar, to join our Food and Beverage Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Bar Waiter (F&B Attendant) – Lounge Bar, your main duties and expectations for the role will include:

• Assist in the opening and closing procedure of the outlet.
• Ensure every guest receives exceptional service in the outlet according to the Company policy, SOPs and AA and LQA standards.
• Upsell food and beverage items as per the SOP.
• Ensure allergen / dietary information is taken, communicated, and delivered upon for every such request.
• Ensure the service area is fully stocked for each service period. Take special care in maintaining cleanliness and report any damage when it occurs.

You will be required to work 40hours per week, on a shift rota.

We are …

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member
• Top 100 in the Sunday Times Best Places to Work 2025

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Bar Waiter (F&B Attendant) – Lounge Bar role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK