Bar Tender

Philema Hospitality Management Enterprise; Plymouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hospitality provider in Plymouth is seeking candidates for a role focused on delivering exceptional guest service in a prestigious hotel environment. Responsibilities include ensuring high standards of service, maintaining guest satisfaction, and adhering to health and safety regulations. The starting pay is £12.25 per hour, increasing after probation, plus various employee benefits.

Benefits

Complimentary gym & spa membership

Discounts on food & beverage

Length of service rewards

Qualifications

• Strong guest service skills are required.
• Ability to work efficiently and maintain high standards.
• A warm and friendly approach to hospitality.

Responsibilities

• Deliver guest service to the highest standard.
• Ensure a warm welcome for all guests.
• Serve food and drinks quickly and efficiently.
• Observe and comply with health and safety regulations.

Skills

Guest service

Attention to detail

Interpersonal skills

Time management

Job description

Social network you want to login/join with:

Philema Hospitality Management Enterprise

Location:

Plymouth, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a93f9637e237

Job Views:

7

Posted:

09.08.2025

Expiry Date:

23.09.2025

Job Description:

Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf, our Michelin Star restaurant, and sits on the edge of Dartmoor? Being surrounded by such history, beauty, and nature are some of the reasons why Boringdon is fondly known as ‘the Enchanted Place on the Hill’.

Home to the award-winning Gaia Spa, 2 Rosette Mayflower Brasserie, and Àclèaf - our four rosette, Michelin Star Restaurant.

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards

This role has a starting rate of £12.25 per hour. On successful completion of probation, you will receive an increase to £12.75 per hour and £50 in hotel vouchers.

Role & Responsibilities:

• Deliver guest service to the highest standard for internal and external guests within the hotel at any time.
• Ensure the company ethos is at the forefront of all work undertaken.
• Be responsible for the section of service you are given and complete the work to the highest standard expected.
• Ensure all guests receive a warm welcome and are treated with the utmost hospitality and care during their stay — aiming to provide an unforgettable experience.
• Follow all hotel policies as outlined in your training manual.
• Serve food and drinks quickly and efficiently, meeting our standards for 5-star service.
• Keep up to date with current promotions and new products through training and briefings.
• Make guests aware of promotions on our food and drink range through training and self-study.
• Assist in setting up any functions or events according to procedures.
• Carry out work for any function or event as instructed by your line manager.
• Maintain exemplary billing systems and obtain all payments from guests in accordance with company policy, ensuring accurate accounting and processing of all reception sales.
• Observe and comply with cleaning rotas, health and safety, food and hygiene regulations.
• Ensure high standards of financial and reporting diligence in accordance with company policy.
• Present the company and yourself professionally at all times while linked to Boringdon Hall.
• Maintain the highest hygiene standards in personal presentation and manner.
• Ensure key legislation is followed and complied with.
• Minimize and professionally handle all complaints as per policies.
• Foster good working relationships with other departments and communicate effectively throughout the hotel.
• Understand responsibilities related to Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid.