Bar Tender

Philema Hospitality Management Enterprise; Newquay; On-site; Full time

Job summary

A leading four-star adults-only hotel in the UK is seeking dedicated team members to deliver exceptional guest service. The successful candidates will play a crucial role in providing unforgettable experiences to our guests while enjoying multiple employee benefits, including discounts and rewards.

Benefits

Tronc / Service charge

Complimentary gym & spa membership

Discounts on spa treatments

Discounts on food & beverage

Friends & Family rates

Access to 360 Wellbeing

Length of Service rewards

Qualifications

• Deliver guest service to the highest standard.
• Ensure compliance with health and safety regulations.
• Maintain high hygiene standards.

Responsibilities

• Serve food and drinks efficiently, meeting 5-star standards.
• Ensure all guests receive a warm welcome.
• Maintain high hygiene standards in personal presentation.

Skills

Guest Service

Hospitality

Communication

Attention to Detail

Teamwork

Job description

Social network you want to login/join with:

Philema Hospitality Management Enterprise

Location:

Newquay, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4d8f9d553513

Job Views:

5

Posted:

29.05.2025

Expiry Date:

13.07.2025

Job Description:

We are a four-star adults-only hotel overlooking Fistral Beach, home to award-winning Fistral Spa and the two-rosette Dune Restaurant.

We cater exclusively for adults, and our award-winning bar list complements the stunning ocean views.

Employee Benefits:

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays across the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards

This role has a starting rate of £11.50 per hour. On successful completion of probation, you will receive an increase to £12 per hour and £50 in "love to Shop" vouchers.

Role & Responsibilities:

• Deliver guest service to the highest standard for internal and external guests within the hotel at any time.
• Ensure the company ethos is at the forefront of all work undertaken.
• Be responsible for your section of service and complete work to the highest standard expected.
• Ensure all guests receive a warm welcome and are treated with hospitality and care during their stay to provide an unforgettable experience.
• Follow all hotel policies as outlined in your training manual.
• Serve food and drinks efficiently, meeting 5-star standards.
• Stay updated with current promotions and new products through training and briefings.
• Make guests aware of promotions on food and drinks.
• Assist in function or event setups according to procedures.
• Carry out work for functions or events as instructed by your line manager.
• Maintain exemplary billing systems and obtain all payments in accordance with company policy.
• Observe and comply with cleaning rotas, health and safety, food hygiene, and regulations.
• Ensure high standards of financial diligence and reporting.
• Present yourself professionally at all times while linked to Boringdon Hall.
• Maintain high hygiene standards in personal presentation and manner.
• Follow key legislation related to fire procedures, health and safety, COSHH, infection control, and emergency aid.
• Minimize and handle complaints professionally according to policies.
• Foster good working relationships with other departments and communicate effectively throughout the hotel.