Bar Tender

Philema Hospitality Management Enterprise; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a prestigious hotel in Cornwall as part of a dedicated team committed to delivering exceptional guest experiences. This role involves prioritizing guest service and maintaining high standards within the hotel, while supporting promotions and training initiatives. Ideal for someone passionate about hospitality, offering a vibrant work environment and excellent benefits.

Benefits

Tronc / Service charge (Food & Beverage Departments only)

Complimentary off peak spa membership

20% discount on Spa treatments

25% discount on food & beverage throughout the hotels and restaurants

50% discount on bed & breakfast stays throughout the hotels

Friends & Family rates across the group

Access to 360 Wellbeing

Access to Wagestream

Length of Service rewards

Responsibilities

• Deliver guest service to the highest standard.
• Serve food and drinks quickly and efficiently.
• Ensure high hygiene standards and compliance with regulations.

Job description

Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location.

At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.

If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.

Explore our opportunities and discover how you can make a difference with us!

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak spa membership
• 20% discount on Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards

This role has a starting rate of £12.25 per hour. On successful completion of probation period, you will receive an increase to £12.75 per hour and £50 in hotel vouchers.

Role & Responsibilities:

• Deliver guest service to the highest standard for internal and external guests within the Hotel at any time.
• Ensure the company ethos is at the forefront of all work undertaken.
• Be responsible for your section of service and complete work to the highest standard expected.
• Ensure all guests receive a warm welcome and are treated with the utmost hospitality and care during their stay.
• Follow all hotel policies as outlined in your training manual.
• Serve food and drinks quickly and efficiently, meeting 5-star standards.
• Stay updated with current promotions and new products through training and briefings.
• Make guests aware of promotions on our food and drink range.
• Assist in any function or event setups according to procedures.
• Carry out work for functions or events as instructed by your line manager.
• Maintain exemplary billing systems and obtain all payments from guests in accordance with company policy.
• Observe and comply with cleaning rotas, health and safety, food and hygiene regulations.
• Ensure high standards of financial and reporting diligence.
• Present the company and yourself professionally at all times while linked to Boringdon Hall.
• Maintain the highest hygiene standards in personal presentation and manner.
• Ensure key legislation is followed.
• Minimize and handle complaints professionally according to policies.
• Maintain good relationships with all departments and communicate effectively.
• Understand responsibilities related to Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid.