Bar Team Member Match Day

RBH; Leicester; On-site; GBP 40,000 - 60,000; Part time

Job summary

RBH is looking for an enthusiastic Guest Service Assistant to join our team at Holiday Inn Express Leicester. This part-time role involves assisting in various operational areas of the hotel to ensure outstanding guest service. We value personality and potential, offering training and various employee benefits including flexible working arrangements and free meals on duty.

Benefits

Discounted hotel room rates for staff and friends & family

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty saving over £1000 per year

Qualifications

• Experience within a customer-facing role is preferred, but training is provided.
• Computer literate with a professional telephone voice.

Responsibilities

• Assist guests in various roles including Guest Service Agent, Receptionist, and Housekeeping.
• Deliver outstanding guest service in a flexible working environment.

Skills

Customer facing experience

Computer literate

Professional telephone voice

Job description

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JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

What you'll be doing...

Reporting to the Bar Manager we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express Leicester. You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food & Beverage Assistant and Housekeeping - no shift is the same!

Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service!

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Guest Service Assistant you will need the following qualities and skills.

• Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up!
• Computer literate with a professional telephone voice

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH

• Job Ref RBH14629
• Salary/Benefits 11.44 Per Hour Match Days
• Contract type Permanent
• Hours Part Time
• Date posted 06/08/2024

Enjoy easy access to match days and stadium events at the comfortable Holiday Inn Express Leicester - City hotel.

Holiday Inn Express Leicester - City is a short drive from the M1 and M69, with plenty of complimentary parking on site.

Close to Leicester and De Montfort universities and a 15-minute stroll from the city centre, many of the hotel's spacious, air-conditioned guest rooms overlook the stadium or scenic canal. The hotel is a handy base for local sport, from nearby Leicester Tigers rugby club at Welford Road to the cricketers at County Ground.