Bar Team Member

Hollywood Bowl Group Plc; Stevenage; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join Hollywood Bowl Group as a Bar Team Member, where you will enhance customer experiences through outstanding service. In a fun and dynamic environment, you will be responsible for drink preparation, maintaining a clean bar, and engaging with customers. Enjoy benefits like training programs, discounts, and flexible scheduling while working in a leading entertainment company committed to diversity and inclusion.

Benefits

50p monthly pay increase opportunity

Access to apprenticeship and management training programs

Optional pension plan

Additional holidays with service

Free game vouchers monthly

30% discount off food and drink

50% off food during shifts

Team Member Support Programme

Financial long service awards

Enhanced parental leave benefits

Qualifications

• Great customer service skills with communication at all levels.
• High energy and ability to work in a fast-paced environment.
• Basic literacy and numeracy skills.

Responsibilities

• Ensure customers receive exceptional service with perfectly served drinks.
• Maintain cleanliness of the bar area and restock fridges.
• Potentially assist in the Kitchen.

Skills

Customer Service

Team Player

Flexibility

Job description

About The Role

Are you looking for a fun and fast paced environment to work in, with great benefits?

Could you help us create lasting memories for our customers by providing outstanding customer service?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Team Member, in return you'll get:

• the opportunity to earn an extra 50p per hour, paid to you every month
• access to apprenticeship programmes and our in-house management training programmes
• optional pension plan
• additional days holiday with length of service up to five days
• ongoing training and development, with the opportunity to fast track your career
• free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when you are working
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
• financial long service awards
• a £15 donation to our dedicated charity partner when you complete your induction
• enhanced maternity, paternity, adoption, and shared parental leave benefits
• opportunity to join our healthcare cash plan
  
  

The What...

Do you have a thirst for a new role? As our Bar Team Member, you'll be responsible for ensuring that our customers receive an exceptional service and have perfectly served drinks every time. You'll keep the bar area spic and span and help make sure that the fridges are fully stocked. It's fast paced, and fun, so to succeed with us you'll have to love this type of environment. You may be required to work in the Kitchen.

Within our fast-paced, dynamic world, you will be trained on everything you need to know. You will be given a through induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities should you wish to take the next step into management.

Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.

You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.

Opening Hours And Shift Patterns

Our centres are typically open seven days a week, from 9am to midnight.

Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.

Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday.

• Weekday AM shifts are typically 09.00 - 17.00
• Weekday PM shifts are typically 17.00 - 00.00
• Weekend AM shifts are typically 09.00 - 18.00
• Weekend PM shifts are typically 16.00 - 01.00
  
  

*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview.

To be a successful Bar Team Member, we'll want to see:

• Great customer service, with the ability to communicate at all levels
• High energy and the ability to work in a fast-paced environment
• A friendly, supportive and helpful team player
• Flexibility with working hours and shift patterns
• Basic literacy and numeracy skills
  
  

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.