Bar Team Member

Hollywood Bowl Group; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Hollywood Bowl Group as a Bar Team Member in a fun, fast-paced environment. You'll provide outstanding customer service, ensure the bar is clean and well-stocked, and enjoy benefits like training programs and discounts. This role offers opportunities for career advancement and a vibrant workplace culture.

Benefits

Opportunity to earn an extra 50p per hour

Access to apprenticeship programmes

Optional pension plan

Additional days holiday with length of service

Ongoing training and development

Free game vouchers every month

30% discount off food and drink

50% off food when working

Access to Team Member Support Programme

Enhanced maternity, paternity, and adoption leave benefits

Qualifications

• Excellent customer service skills and communication abilities.
• High energy and ability to work in a fast-paced environment.
• A friendly, supportive team player.
• Flexibility with working hours and shifts.

Responsibilities

• Ensure customers receive exceptional service and expertly served drinks.
• Keep the bar area clean and well-stocked.
• May also be required to work in the kitchen.

Skills

Customer service skills

Communication abilities

Team player

Flexibility

Education

Basic literacy and numeracy skills

Job description

Are you looking for a fun and fast-paced environment to work in, with great benefits?

Could you help us create lasting memories for our customers by providing outstanding customer service?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Team Member. In return, you'll get:

• The opportunity to earn an extra 50p per hour, paid monthly
• Access to apprenticeship programmes and our in-house management training
• Optional pension plan
• Additional days holiday with length of service, up to five days
• Ongoing training and development, with opportunities to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when working
• Access to our Team Member Support Programme, including counselling, life coaching, cognitive behavioural therapy, and Mental Health First Aiders
• Long service awards
• A £15 donation to our charity partner upon completing induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What...

As our Bar Team Member, you'll ensure customers receive exceptional service and expertly served drinks. You'll keep the bar area clean and well-stocked. This role is fast-paced and fun, perfect for those who thrive in such environments.

We provide thorough induction and ongoing training to set you up for success, along with career development opportunities, including management training programs, should you wish to advance.

Your professional, engaging customer service, high energy, and enthusiasm will ensure our customers have an enjoyable and value-for-money experience.

You may also be required to work in the kitchen.

Opening Hours and Shift Patterns:

Our centres are open seven days a week, from 9am to midnight. Peak times are evenings, weekends, and school holidays, when availability is most needed.

Typical shifts include:

• Weekday AM: 09.00 - 17.00
• Weekday PM: 17.00 - 00.00
• Weekend AM: 09.00 - 18.00
• Weekend PM: 16.00 - 01.00

Shift times vary by centre; check your local hours online and confirm at interview.

To be successful, you'll need:

• Excellent customer service skills and communication abilities
• High energy and ability to work in a fast-paced environment
• A friendly, supportive team player
• Flexibility with working hours and shifts
• Basic literacy and numeracy skills

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition.

Since listing on the stock market in 2016, we've expanded to 75 UK centres and 15 in Canada under brands like Hollywood Bowl, Putt & Play, and Splitsville. We aim to grow further, opening about three new sites annually.

We value diversity and inclusion, fostering a workplace that promotes equal opportunities. We believe that a diverse and inclusive environment makes us more relevant, competitive, and resilient.