Bar Team Member

Hollywood Bowl Group; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading entertainment company as a Bar Team Member, where you'll provide exceptional customer service in a fun and fast-paced environment. Enjoy great benefits including training, discounts, and opportunities for career development. Be part of a diverse team that values inclusion and growth.

Benefits

Access to apprenticeship programmes

In-house management training programmes

Optional pension plan

Additional days holiday with length of service

Ongoing training and development

Free game vouchers every month

30% discount off food and drink

50% off food when working

Team Member Support Programme

Financial long service awards

Qualifications

• Excellent customer service and communication skills.
• High energy and ability to thrive in a fast-paced environment.
• Flexibility with working hours and shifts.

Responsibilities

• Ensure customers receive exceptional service and perfectly served drinks.
• Keep the bar area clean and help ensure fridges are stocked.
• May be required to work in the kitchen.

Skills

Customer Service

Communication

Team Player

Flexibility

Literacy

Job description

Are you looking for a fun and fast-paced environment to work in, with great benefits?

Could you help us create lasting memories for our customers by providing outstanding customer service?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Team Member. In return, you'll get:

• The opportunity to earn an extra 50p per hour, paid monthly.
• Access to apprenticeship programmes and our in-house management training programmes.
• Optional pension plan.
• Additional days holiday with length of service, up to five days.
• Ongoing training and development, with opportunities to fast track your career.
• Free game vouchers every month.
• 30% discount off food and drink for you and up to five friends.
• 50% off food when working.
• Access to our Team Member Support Programme, including counselling support, life coaching, CBT, and Mental Health First Aiders.
• Financial long service awards.
• A £15 donation to our charity partner upon completing your induction.
• Enhanced maternity, paternity, adoption, and shared parental leave benefits.
• Opportunity to join our healthcare cash plan.

The What...

As our Bar Team Member, you’ll ensure customers receive exceptional service and perfectly served drinks every time. You’ll keep the bar area clean and help ensure fridges are stocked. It’s a fast-paced, fun environment, perfect for energetic individuals.

We provide thorough induction and ongoing training to set you up for success and offer career development opportunities, including management training and apprenticeships.

Your engaging customer service, high energy, and enthusiasm will ensure our customers have an enjoyable and value-for-money experience.

You may also be required to work in the kitchen.

Opening Hours and Shift Patterns:

Our centres are typically open 7 days a week, from 9am to midnight. Peak times are evenings, weekends, and school holidays.

Typical shift patterns include:

• Weekday AM: 09:00 - 17:00
• Weekday PM: 17:00 - 00:00
• Weekend AM: 09:00 - 18:00
• Weekend PM: 16:00 - 01:00

Shift timings may vary by centre; details will be confirmed at interview.

To be successful, you'll need:

• Excellent customer service and communication skills.
• High energy and ability to thrive in a fast-paced environment.
• A friendly, supportive team player.
• Flexibility with working hours and shifts.
• Basic literacy and numeracy skills.

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition. Since our listing on the stock market in 2016, we've expanded to 75 UK centres and 15 in Canada, operating under various brands. We continue to grow and seek profitable opportunities, with an average of three new sites annually.

We value diversity and inclusion, promoting equal opportunities and recognizing the contributions of all employees. We believe a diverse workplace makes us more relevant, competitive, and resilient.