Bar Team Member

Hollywood Bowl Group Plc; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading entertainment venue in Bristol is seeking a Bar Team Member to provide exceptional service in a fun, dynamic environment. Responsibilities include serving drinks, maintaining cleanliness, and supporting a robust team atmosphere. Ideal candidates are energetic and team-oriented, with a commitment to customer satisfaction. This role offers various benefits, including training opportunities and discounts.

Benefits

Extra 50p per hour

Access to apprenticeship programmes

Optional pension plan

Additional holiday days

Free game vouchers

30% discount on food

Healthcare cash plan

Qualifications

• Great customer service and communication skills.
• High energy and ability to work in a fast-paced environment.
• Flexibility with working hours and shifts.
• Basic literacy and numeracy skills.

Responsibilities

• Ensure customers receive exceptional service and drinks.
• Keep the bar area clean and stocked.
• Provide ongoing training and career progression opportunities.
• May require working in the kitchen.

Skills

Customer service skills

Communication skills

Ability to work in a fast-paced environment

Team player

Job description

About The Role

Are you looking for a fun and fast-paced environment to work in, with great benefits?

Could you help us create lasting memories for our customers by providing outstanding customer service?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Team Member. In return, you'll get:

• The opportunity to earn an extra 50p per hour, paid monthly
• Access to apprenticeship programmes and our in-house management training programmes
• Optional pension plan
• Additional days holiday with length of service, up to five days
• Ongoing training and development, with opportunities to fast track your career
• Free game vouchers every month
• 30% discount on food and drink for you and up to five friends
• 50% off food when working
• Access to our Team Member Support Programme, including counselling, life coaching, cognitive behavioural therapy, and Mental Health First Aiders
• Financial long service awards
• A £15 donation to our charity partner upon completing induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What...

As our Bar Team Member, you'll ensure customers receive exceptional service and perfectly served drinks. You'll keep the bar area clean and help ensure fridges are stocked. The environment is fast-paced and fun, so loving this type of setting is essential.

You'll receive thorough induction and ongoing training to set you up for success, with opportunities for career progression into management.

Your professional and engaging customer service, along with high energy and enthusiasm, will ensure our customers have an enjoyable experience.

You may also be required to work in the kitchen.

Opening Hours And Shift Patterns

Our centres are typically open 7 days a week, from 9am to midnight. Peak times are evenings, weekends, and school holidays.

Typical shifts include:

• Weekday AM: 09:00 - 17:00
• Weekday PM: 17:00 - 00:00
• Weekend AM: 09:00 - 18:00
• Weekend PM: 16:00 - 01:00

Shift times vary by centre, and will be confirmed at interview.

To be successful, you'll need:

• Great customer service and communication skills
• High energy and ability to work in a fast-paced environment
• A friendly, supportive team player
• Flexibility with working hours and shifts
• Basic literacy and numeracy skills

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition. Since our listing on the stock market in 2016, we've expanded to over 75 centres in the UK and 15 in Canada, operating under various brands. We are committed to diversity and inclusion, promoting equal opportunities and valuing individual contributions.