Bar Team Leader: Service Excellence & Team Growth

Greene King; Tudhoe; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33% discount for employee

Free employee assistance program

Enhanced, family-friendly maternity and paternity policies

50% discount at Greene King Inns

Refer a friend bonus

Retail discounts

Job summary

Greene King in Tudhoe is seeking a Team Leader. The ideal candidate will lead by example, ensuring the team delivers excellent service and maintains high standards during busy shifts.

Responsibilities include providing a memorable customer experience, overseeing daily operations, and maintaining a safe and clean environment. Employee benefits include competitive salary, discounts, and opportunities for career progression.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team when needed.
• Organise and coordinate the team during busy shifts.

Responsibilities

• Lead the team ensuring high standards and customer satisfaction.
• Ensure the bar is safe, legal, and clean.
• Resolve any issues during shifts.

Skills

Attention to detail

Customer service

Adaptability

Team player

Job description

Company Description

Join us at Flaming Grill, where we’re famous for flame grilled food and sizzling skillets. We’re all about creating a lively atmosphere in our pubs, providing the perfect setting for our customers to enjoy the action of a game with a great choice of drinks.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

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