Bar Team Leader

Shepherd Neame Ltd; Painter's Forstal; On-site; GBP 40,000 - 60,000; Full time

Job summary

A historical British brewery is seeking a Bar Team Leader to enhance customer service standards. This role supports management and leads the bar team, ensuring an excellent experience for guests. Experience in a fast-paced environment preferred, but training is offered for candidates eager to learn. The position comes with competitive pay and various benefits, including discounts and flexible working hours.

Benefits

Competitive hourly pay rate

A share of tips

Early wage withdrawal scheme

25% discount on food and drink

Flexible working hours

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment (preferred).
• Willingness to learn and develop in the hospitality industry; training provided if needed.
• Strong communication and people management skills.

Responsibilities

• Support the management team and undertake duty manager shifts.
• Lead and develop the bar team to deliver excellent customer service.
• Ensure high standards of operation, service, and safety in a fast-paced environment.

Skills

Team leadership

Customer service

Communication

People management

Job description

Overview

Shepherd Neame is on the lookout for a Bar Team Leader with bundles of energy and enthusiasm to join us. If you have experience leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry, this may be the job for you.

Established in 1744, the Coach and Horses in London’s Mayfair is a busy pub with a diverse clientele. Today’s guests include fashion designers, antique dealers, tourists and locals, reflecting the surrounding streets.

As an ambassador for our brand, you will support the management team, undertake duty manager shifts and responsibilities, and lead and develop our team to deliver excellent service to customers at every opportunity.

If you don’t have hospitality experience, don’t worry—if you possess the qualities outlined below, we can train you and teach you everything you need to know.

Responsibilities

• Support the management team and undertake duty manager shifts.
• Lead and develop the bar team to deliver excellent customer service.
• Ensure high standards of operation, service, and safety in a fast-paced environment.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment (preferred).
• Willingness to learn and develop in the hospitality industry; training provided if needed.
• Strong communication and people management skills.
• Ability to deliver excellent service and represent the Shepherd Neame brand.

Diversity, Equality & Inclusion

Diversity, equality, and inclusion matter to Shepherd Neame. We welcome applications regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

Benefits

• Competitive hourly pay rate
• A share of tips in addition to hourly pay
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Sheps Hut discounts and special offers hub on hundreds of high street shops and services
• Access to a Workplace Mental Health Platform
• Company pension plan
• The opportunity to develop and move within our pubs, the Brewery & Support Office
• Flexible working hours

Company Information

Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Sheps Skills

• Working Together
• Pride and Passion
• Authenticity
• Sheps Spirit