Bar Supervisor

Montcalm Collection; Greater London; On-site; GBP 32,000 - 45,000; Full time

Job summary

Montcalm Mayfair is seeking a skilled Bar Supervisor to oversee all bar operations, ensuring high standards of service and guest satisfaction. You will manage staff, control inventory, and drive sales while upholding the brand’s luxury hospitality standards.

The ideal candidate has leadership experience, a hospitality degree, and a passion for delivering memorable guest experiences in a 5‑star setting. London-based role with exposure to high-end service expectations.

Qualifications

• A degree in Hospitality or equivalent is required.
• Minimum 2 years’ experience in a similar role, ideally in a 5‑star property.
• Knowledge of Marriott operating procedures and guest service standards is a plus.

Responsibilities

• Lead and supervise the bar team to deliver exceptional service and guest satisfaction.
• Ensure compliance with Marriott standards and health and safety regulations.
• Maintain and control inventory, including ordering and stocktaking.
• Develop and implement beverage menus, promotions and services to enhance guest experiences and drive revenue.
• Monitor bar performance, including financial results and guest feedback.
• Train, mentor and schedule bar staff to provide high-quality service.

Skills

Leadership

Team motivation

Communication

Organizational skills

Interpersonal skills

Time management

Education

Hospitality degree

Job description

BRAND INTRODUCTION

At Montcalm Collection, we believe that timeless style
and genuine hospitality are more than just values, they’re a way of life. Our
people are the heart of our hotels: passionate individuals working together as
a team, united by an unwavering commitment to providing first-class personal
service.

Our collection spans some of London’s most storied
buildings, from elegant Georgian townhouses and an 18th-century brewery to a
historic head office and a contemporary architectural landmark. Each hotel has
its own unique story, and within everyone, our team creates unforgettable
experiences for our guests.

While our walls speak of history, it’s our people,
their ambition and their creativity that shapes our future.

Join us, and become part of a culture that celebrates
individuality, nurtures potential, and upholds the very highest standards of
the art of hospitality.

SCOPE & GENERAL PURPOSE

Montcalm Mayfair is looking for a skilled Bar
Supervisor to join our team. As the Bar Supervisor, you will be
responsible for overseeing all aspects of the bar operations, ensuring high
standards of service and guest satisfaction, maintaining inventory, managing
staff, and driving sales. Your leadership skills, passion for hospitality, and
ability to create a positive guest experience will be key to the success of our
bar.

COMPETENCIES

1. Guest Satisfaction

• Focuses on identifying and meeting customer's
  needs by paying attention to their preferences and makes sure customers have a
  memorable experience.
• Takes customers’ interests and complaints
  seriously.
• Delivers prompt, efficient and personalised
  service; shows empathy and understanding for customers’ views and attitudes.
• Uses
  proactive approach in maintaining relationships with customers by recognition,
  use of name, polite conversations.

2. Guest Experience Quality

• Proactively seeks
  customers’ feedback with intention to improve service.
• Reflects on service
  in their own area of responsibility, reports service flaws to the manager on
  duty, suggests service improvements and ideas.
• Attends service trainings and other trainings
  intended to improve service.
• Ensures professional, high quality work
  standards are met.
• Uses feedback constructively to learn and
  improve.

3. Attitude and Motivation

• Has a
  positive, collaborative, solutions-oriented attitude.
• Has an
  ability to motivate oneself and seeks for support by the manager, colleague, or
  other supportive relationship on occasions when that ability is diminished.
• Seeks
  for advice or different perspective in order to manage situations outside of
  their immediate control.

4. Time Keeping and Attendance

• Demonstrates
  punctuality and good time management by observing agreed start and end times
  and lunch breaks.
• Offers
  flexibility when business needs require rota changes.
• Gives
  sufficient notice for sickness and other absences, and lateness.
• Arrives
  to work earlier to change and / or prepare to start their duties at agreed
  time.

5. Appearance

• Familiarises themselves with grooming policy
  and presents themselves at work appropriately.
• Follows the dress code and makes every effort
  to keep high personal hygiene standards.

6. Personal & Professional Development

• Completes all trainings assigned by the company
  and their manager, makes an effort to improve based on feedback gathered during annual reviews, probation assessment, and check-in conversations with the manager.
• Proactively seeks feedback and takes it as an
  opportunity to learn; identifies opportunities to improve via training interventions,
  leads their own development plan when one is present.

7. Communication

• Communicates
  eloquently with guests, team members and stakeholders.
• Encourages communication throughout the
  organisation.
• Shares
  information with others clearly and respectfully.
• Listens
  to others sympathetically and takes feelings and views into consideration.
• Communicates
  awareness of strengths and weaknesses and admits to mistakes.
• Maintains
  relationships with people at all levels in the organisation; gives improvement
  feedback when appropriate.

8. Integrity

• Acts
  consistently in accordance with their own values and those of company:
  belonging, sensitivity, wellbeing, changemaking, sustainability.
• Models
  high standards of behaviour for others through one's own actions; maintains
  confidentiality and upholds agreements made with others.
• Able to
  relate to people from different cultures; maintains a balance between work and
  personal life so neither affects the other negatively.

9. Interpersonal Skills and Teamwork

• Understands
  and appreciates diverse cultural nuances.
• Makes
  an effort to adjust to different cultures and ways of working.
• Behaves
  politely and respectfully and is able to work efficiently in a team.
• Quickly
  builds rapport with others.
• Support
  colleagues and managers through challenging periods.
• Shows
  tolerance and consideration for others' viewpoints.
• Respects
  people from other cultural backgrounds and takes care to employ curiosity and
  courtesy in ambiguous situations.

10. Motivating and Influencing Others

• Creates
  a climate of teamwork by encouraging harmony, co-operation and communication.
• Cares
  for others’ well-being; inspires a positive attitude to work among colleagues.

11. Orientation Towards Solutions

• Takes
  ownership of finding the best solution for the challenge in their area of
  responsibilities.
• Considers
  different approaches to finding solutions.
• Consults
  their manager or a specialist to ensure solution has a positive impact.
• Shares
  the learning with the team and their manager and communicates effectively to
  ensure future problems of the same nature are prevented.
• Observes
  their workflow and suggests improvements and ideas.
• Uses
  technology effectively to increase effectiveness and quality of their work.

12. Adaptability

• Shows
  awareness for one's own strengths and weaknesses.
• Willing
  to adjust to uncertain conditions.
• Accepts
  new ideas and supports change initiatives.
• Open
  to new information and willing to learn new techniques.
• Maintains
  stable performance in changing circumstances.

13. Decision Making

• Contributes
  to decision making by providing accurate and sufficient information.
• Makes
  their own decisions quickly and with respect to guests and colleagues.
• Makes rational
  judgements on the basis of all available information.

14. Time and Task Management

• Manages
  time effectively.
• Completes
  tasks on time.
• Structures
  work activities in an efficient way.
• Respects
  and follows company policies.
• Shows organisational
  commitment.
• Ensures
  safety at the workplace.

15. Adherence to Policies & Procedures

• Adheres to and communicates the company policies and
  procedures to team members, and role-models adherence to set a positive example.
• Applies a consistent and fair approach when
  actioning policy and procedures to ensure credibility in delivery and
  efficiency across the organisation.
• Identifies potential risks in the hotel and brings
  to manager’s attention.

16. Adherence to Employee Handbook

• Demonstrates consistent
  adherence to Employee Handbook to help employee culture and build trust and
  credibility with peers and management team.

KEY RESPONSIBILIES

• Lead and supervise the bar team to deliver
  exceptional service and guest satisfaction.
• Ensure compliance with Marriott standards, as
  well as health and safety regulations.
• Maintain and control inventory, including
  ordering, stocktaking, and minimizing wastage.
• Develop and implement new beverage menus,
  promotions, and services to enhance guest experiences and drive revenue.
• Monitor and analyse bar performance, including
  financial results, guest feedback, and employee productivity.
• Train, mentor, and schedule bar staff to provide
  high-quality service.
• Oversee the cleanliness and organization of the
  bar area, ensuring it meets Marriott's operational standards.
• Foster a positive, respectful, and motivating
  work environment to enhance staff morale and reduce turnover.
• Ensure all cash handling and point-of-sale
  procedures are followed accurately.
• Coordinate with the food and beverage team to
  ensure smooth operations during peak times.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

SKILLS & QUALIFICATIONS

• Strong leadership skills with the ability to
  motivate and manage a team.
• Excellent communication, organizational, and
  interpersonal skills.
• Ability to handle multiple tasks and work under
  pressure.
• Strong financial acumen, with experience in
  budgeting and cost control.
• Knowledge of Marriott’s operating procedures and
  guest service standards is a plus.
• A degree qualified, preferably in Hospitality.
• Minimum 2 years’ experience in a similar
  position ideally in 5 Star property Hotel. With a track record of driving
  operational excellence and delivering exceptional guest satisfaction.

WORKING CONDITIONS