Bar Supervisor

Mar Hall; Bishopton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury resort in Scotland is seeking an experienced Bar Supervisor to lead the bar team, uphold service standards, and ensure a seamless guest experience. Ideal candidates will have a passion for cocktails, strong customer service skills, and the ability to train and inspire staff. Benefits include accommodation and discounts on services.

Benefits

Hotel Accommodation

Food and Spa discounts

Free on-site parking

Qualifications

• Experience in a high-quality bar or dining environment, ideally within a luxury setting.
• Proactive approach to resolving guest concerns.
• Ability to lead and train bar staff.

Responsibilities

• Support and lead the bar team to ensure high standards.
• Maintain strong floor presence for guest inquiries.
• Oversee daily bar operations for smooth service.

Skills

Customer service

Cocktail knowledge

Communication skills

Organisational skills

Health and safety compliance

Job description

About Us

Mar Hall is a 5-star resort nestled within 240 acres of private woodland estate on the banks of the River Clyde. Just minutes from Glasgow Airport and 20 minutes from the city centre, the resort blends effortless luxury with a warm, welcoming spirit. Following a multi-million-pound transformation, Mar Hall is evolving into one of the UK’s leading leisure and luxury travel destinations.

Our offering includes beautiful bedrooms and suites, a championship golf course, a luxury spa and wellness experience, exceptional dining, and elegant event spaces. With a proud heritage and an exciting new chapter ahead, we are passionate about creating unforgettable guest experiences while investing in our people, our place, and our purpose.

At Mar Hall, you’ll join a team driven by excellence, creativity, and genuine hospitality. Whether welcoming guests, preparing first-class cuisine, or helping bring unforgettable events to life, you’ll play a valued role in shaping the future of this iconic Scottish resort.

Key responsibilities of the Bar Supervisor will include:

• Support and lead the bar team to ensure high standards of service and a seamless guest experience across all bar areas.
• Maintain a strong floor presence, acting as the first point of contact for guest queries and ensuring prompt resolution of concerns.
• Oversee daily bar operations to ensure smooth service delivery, quality control, and adherence to operational procedures and standards.
• Assist in monitoring guest feedback, proactively address concerns, and implement strategies to maintain consistent quality and satisfaction.
• Manage stock levels, including ordering and controlling consumables to meet business demands.
• Foster a positive and professional work environment, leading by example and motivating the team.
• Assist in the training and development of bar staff to ensure they are equipped with the necessary skills and knowledge.
• Support recruitment and retention efforts, helping to build a skilled and motivated team.
• Ensure compliance with health, safety, and legal regulations, conducting regular checks and risk assessments as needed.

The Ideal Bar Supervisor:

• Experience within a high-quality bar or dining environment, ideally in a 5-star hotel or luxury setting.
• Cocktail knowledge, with a strong passion for delivering exceptional drink experiences.
• Excellent customer service skills, with a proactive approach to resolving guest concerns and ensuring satisfaction.
• Strong communication skills, both verbal and written, with the ability to engage effectively with team members and guests.
• An understanding of health, safety, and hygiene regulations, to assist seniors in maintaining compliance
• Strong organisational skills with the ability to prioritise tasks and manage time effectively in a fast-paced environment.
• Flexible and adaptable, thriving in a dynamic, fast-paced environment
• A positive, professional attitude, with the ability to lead by example and foster a collaborative, team-oriented atmosphere.

Benefits:

• Hotel Accommodation, Food, Golf & Spa discounts
• Friends and family discounts
• Recommend a Friend
• Free on-site parking
• Complimentary use of Leisure Facilities
• Employee Assistant Programme