Bar & Restaurant Manager

Levy Uk + Ireland; Birmingham; On-site; GBP 40,000; Full time

Job summary

A leading hospitality firm in Birmingham is seeking a Team Leader to develop and inspire operational members at their pub. This role involves ensuring exceptional customer service, managing client relationships, and overseeing service standards and staff development. Candidates should have experience in a public house, stadium, or event catering environment. The position offers a competitive salary of £40k plus benefits, including healthcare and career development opportunities.

Benefits

Healthcare

Paid leave

Discounts

Career development opportunities

Qualifications

• Experience in a public house, stadium, or event catering environment is essential.
• Strong leadership and communication skills are necessary.
• Ability to analyze financial metrics and manage operational costs.

Responsibilities

• Deliver high standards of cleanliness, quality, service, and atmosphere.
• Ensure proper stock placement and event setup.
• Conduct regular checks and adhere to opening/closing procedures.
• Support ordering processes and monitor customer feedback.
• Review wastage and control costs to meet GP% targets.
• Manage maintenance logs and ensure compliance with health and safety regulations.
• Establish strong relationships with clients and contractors.
• Analyze financial metrics to aid decision-making.
• Handle customer feedback proactively and resolve operational issues promptly.
• Ensure compliance with licensing and safety regulations.
• Manage operational costs, including labor scheduling and stock takes.
• Recruit, develop, and motivate team members, fostering a positive culture.
• Support business development through new product and service innovations.
• Work flexibly to accommodate event schedules.

Skills

Leadership

Customer service

Financial analysis

Communication

Staff development

Job description

To develop, lead, and inspire a team of operational members at the Pub within the NEC, ensuring exceptional customer service. Manage client relationships professionally, ensuring compliance with company policies. Oversee service standards, staff development, and drive food and beverage service that exceeds customer expectations. Review business performance and meet financial targets, demonstrating value to leadership in line with the company's vision and values.

Key responsibilities include:

1. Deliver high standards of cleanliness, quality, service, and atmosphere.
2. Ensure proper stock placement and event setup.
3. Conduct regular checks and adhere to opening/closing procedures.
4. Support ordering processes and monitor customer feedback.
5. Review wastage and control costs to meet GP% targets.
6. Manage maintenance logs and ensure compliance with health and safety regulations.
7. Establish strong relationships with clients and contractors.
8. Analyze financial metrics to aid decision-making.
9. Handle customer feedback proactively and resolve operational issues promptly.
10. Ensure compliance with licensing and safety regulations.
11. Manage operational costs, including labor scheduling and stock takes.
12. Recruit, develop, and motivate team members, fostering a positive culture.
13. Support business development through new product and service innovations.
14. Work flexibly to accommodate event schedules, with strong leadership and communication skills.

Experience in a public house, stadium, or event catering environment is essential. The role offers a competitive salary of £40k plus benefits, including healthcare, paid leave, discounts, and career development opportunities.