Bar Manager - Fame Factory - Excel London

Levy Uk + Ireland; City of Westminster; On-site; GBP 38,000; Full time

Job summary

A leading catering company is seeking a Bar Manager for Fame Factory at the ExCeL London. This role involves overseeing daily operations, managing inventory, and ensuring excellent customer service. The ideal candidate will have experience in high-volume hospitality settings and strong leadership skills. The position offers a salary of £38,000, plus extensive benefits including healthcare and annual leave.

Benefits

Healthcare support

23 days' annual leave plus bank holidays

Life assurance

Meals on duty

Ongoing training and structured career pathways

Qualifications

• Proven leadership in high-volume bars or restaurants.
• Skilled in budgeting, forecasting, and financial analysis.
• Experienced in team development, motivation, and performance management.
• Capable of handling complex situations with professionalism.
• Highly organized, detail-oriented, and able to manage competing priorities.
• Competent in restaurant systems and Microsoft Office.
• Food safety and health regulation certifications are a plus.
• Passionate, proactive, communicative, adaptable, and team-focused.

Responsibilities

• Oversee daily bar operations to ensure smooth service and quality standards.
• Manage inventory and supplier relationships for efficient stock control.
• Ensure compliance with health, safety, and company policies.
• Lead and motivate staff across all roles within the team.
• Conduct performance reviews and support staff development.
• Recruit, onboard, and schedule staff according to business needs.
• Deliver excellent customer service and handle complaints effectively.
• Implement staff training programs and promote ongoing development.

Skills

Hospitality Management Experience

Financial Competence

Strong Leadership

Customer Service Excellence

Operational Skills

Tech Proficiency

Certifications Preferred

Personal Traits

Job description

Overview

Bar Manager - Fame Factory - Immerse London at Excel London, E16 1XL | Full-Time / Permanent. A Bar Manager for Fame Factory who will collaborate with the Assistant Bar Manager and the front line team to ensure smooth daily operations, as well as managing, training, and motivating our talented team of servers, bartenders, and kitchen staff.

Responsibilities

• Oversee daily bar operations to ensure smooth service and quality standards.
• Manage inventory and supplier relationships for efficient stock control.
• Ensure compliance with health, safety, and company policies.
• Lead and motivate staff across all roles within the team.
• Conduct performance reviews and support staff development.
• Recruit, onboard, and schedule staff according to business needs.
• Coordinate staffing plans with onsite teams and manage labour budgets.
• Deliver excellent customer service and handle complaints effectively.
• Foster customer loyalty through positive relationship management.
• Implement staff training programs and promote ongoing development.

Qualifications & Experience

• Hospitality Management Experience: Proven leadership in high-volume bars or restaurants.
• Financial Competence: Skilled in budgeting, forecasting, and financial analysis.
• Strong Leadership: Experienced in team development, motivation, and performance management.
• Customer Service Excellence: Capable of handling complex situations with professionalism.
• Operational Skills: Highly organized, detail-oriented, and able to manage competing priorities.
• Tech Proficiency: Competent in restaurant systems and Microsoft Office.
• Certifications Preferred: Food safety and health regulation certifications are a plus.
• Personal Traits: Passionate, proactive, communicative, adaptable, and team-focused.

About the Opportunity

Immerse LDN is dedicated to showcasing world-class immersive experiences and original productions across brand-new purpose-built venue space in the heart of London's Royal Docks - set to the backdrop of ExCeL London's waterfront. As part of a programme of continued investment and expansion of the ExCeL London campus, ExCeL London Hospitality is opening a brand new bar, coming soon as part of the Immerse LDN development. As part of these exciting expansion plans, we're recruiting a brand new dedicated team for the Fame Factory. A high-octane joyride through your own fame fantasy, FAME FACTORY throws open the doors on the surreal life of the staggeringly famous and lets you take the wheel. This brand-new, 60-minute, walk-through experience begins with a choice. Will you be a chart-topping pop star? A Hollywood icon? A sporting legend? It's your moment to shine. Our adoring cast of agents, directors, fans and paparazzi are waiting to propel you into the fame stratosphere across 11 spectacular sets. Board your own private jet. Meet with your agent. Feature on a magazine cover. Walk the red carpet. Shine as a guest on a talk show. Star in your own promo movie and much more.

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences - and shape the future of hospitality.

Benefits

• £38,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: 2 days' additional leave after returning from maternity leave
• Day off for your baby's first birthday
• Enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts
• 20% off Nuffield Health and 10% off PureGym memberships
• Pension scheme
• Life Assurance
• Preferred rates on salary finance products
• Ongoing training and structured career pathways
• Meals on duty included