Bar Manager

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Our Vision - To be the universal
answer to the question ‘Where should we get together’

Our Mission - To create lasting memories for people of all generations
through a shared, world-class entertainment experience

Our Values

Bring your ‘A’ game - We strive for excellence in everything we
do

Lead the Way - Our associates (staff) embrace and
are inspired by change

Own the Fun - We revel in our guests’ enjoyment

Care Deeply - We take great care of our guests, our associates and
the communities we call home

Location:
Puttshack UK

Reporting to: General Manager

Direct reports: Bar Associates

Duties: Lead and direct all aspects of beverage operations including menu quality control, stock control,
training, health and safety, and high quality operations.

Overview

1. Bring everyone into play.
2. Bring your 'A' Game each and every day.
3. Lead by example by demonstrating Puttshack Core Values.
4. Develop the team through coaching and purposeful feedback.
5. Drive Associate engagement and entrepreneurial spirit.
6. Promote safe operational standards for both Guest and Associate safety.
7. Hiring of all Bar associates.
8. Ensure that brand and operating standards are met.
9. Monitor beverage cost. Troubleshoot beverage cost issues and help develop solutions.
10. Monitor guest survey feedback and help team adjust as needed to ensure guest satisfaction.
11. Work to create a can-do team culture in the bar and throughout the operation.

Key Areas of Responsibility

1. Manage the bar operation with passion, integrity and knowledge while promoting the culture and values of Puttshack.
2. Assist in the achievement of sales and profit targets as set by the GM; guiding and motivating the bar team to maximize sales and control costs.
3. Be responsible for accurate rota planning, based on forecast sales and core wage budget; taking the necessary daily action to reduce or increase hours, in line with sales.
4. Follow stock control procedures and guidelines; complete ordering on time to ensure full availability of all drink items; undertake stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock.
5. Ensure deliveries are received according to established procedures, including checking in, storage, stock rotation, security, loss investigation and associate training.
6. Keep up to date with licensing legislation and ensure all bar associates are fully aware of their obligations in relation to serving liquor.
7. Identify and delegate responsibilities to bar associates to ensure that excellent service is consistently delivered.
8. Be fully conversant with every menu item served.
9. Organize the bar to ensure established opening and closing procedures are adhered to, in line with Company policy and completed in the time allocated.
10. Be proficient in each and every area of the bar operation and help when and wherever necessary.
11. Build and maintain excellent relations with guests; welcome guests in a professional and friendly manner and ensure that their wishes are met so far as is reasonably possible.
12. Ensure that the billing procedure is thorough, correct and complete after each transaction.
13. Review operational and associate’s performance to identify any problems, concerns or opportunities for improvement.
14. Ensure the bar operation exceeds required standards of beverage quality, consistency and timeliness and of safety and cleanliness.
15. Effectively receive guest feedback and use this to improve service and maintain the highest possible standards.
16. Assist the GM with the recruitment and training of team members and manage and motivate the team to realize their maximum potential.
17. Observe Company’s rules and procedures and carry out any reasonable request made by their Manager.
18. Be aware of your responsibilities and adhere to legislation in respect of licensing, data protection, Health and Safety at Work and COSHH.
19. Attend and assist the GM with training sessions and team meetings as required.

Our Managers

1. Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the team.
2. Maintain the highest personal standards of conduct and performance; they are adaptable, dependable and have a strong work ethic.
3. Have impeccable presentation.
4. Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way.

What’s in it for you?

1. Free golf & 50% discount on food and drink for up to 6.
2. New starter training & buddy support to set you up for success!
3. Access to continuous development through a blended learning approach.
4. Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
5. Refer a friend – Up to £500 referral fee* (T&Cs apply)
6. Free meal on shift
7. Associate of the month awards
8. Fun team socials, competitions and incentives!
9. Enrolment to our communication community – PuttApp
10. Wagestream membership - access 50% of your wages as you work, building pots and financial support.