Bar Manager

JR United Kingdom; Bedale; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality company in Bedale is seeking a Bar Manager to oversee operations at their pub. The ideal candidate will have over 12 months of experience, excellent customer service skills, and the ability to manage a team. Responsibilities include ensuring quality service, handling customer interactions, and maintaining operational standards. Competitive hourly wage with accommodation options available.

Benefits

Performance bonus and tips

Discounted food and drink

On-site parking

Accommodation provided

Qualifications

• Minimum 12 months experience as a Bar Manager or similar position.
• Strong leadership and team management skills required.
• Excellent communication and interpersonal abilities.

Responsibilities

• Ensure day-to-day operations run smoothly.
• Deal with customer complaints and maintain customer interaction.
• Manage operational costs and stock.

Skills

Team management

Customer service

Communication skills

Attention to detail

Job description

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*Part live-in or full live-in options available*

**The Green Dragon is based in Hawes, North Yorkshire DL8 3LZ Please do not apply, unless you have checked you can easily get to this location**

The Green Dragon Inn stands in a stunning location overlooking Upper Wensleydale. Situated beneath the rising fells of Great Shunner Fell, not far from the town of Hawes.

This ancient traditional Dales Inn, dating from 13th century, with flagged floors, open fires, beamed ceilings, and stone walls is a privately owned free house. They sell a range of drinks including locally brewed real ale and gin, along with traditional pub food.

Offering contemporary accommodation, and food that is locally sourced, they ensure their customers have a first-class experience, every time they stay, or visit.

Please note: Although you will be primarily based at one site, you may be required to provide cover for any staff shortages at their other site, which is 25 minutes away.

What we need from you as a Bar Manager:

• A minimum of 12 months experience working as a Bar Manager in the hospitality industry or asimilar position
• Be willing to cover any staff shortages at the other site
• Experience managing a team with strong leadership and team management skills
• Excellent communication and interpersonal abilities
• A passion for delivering exceptional guest service and enhancing the guest experience
• Can thrive in a fast-paced environment and adapt to changing priorities
• Possess good attention to detail
• Driving Licence would be a bonus

What this role involves:

Reporting to the Site Manager. As Bar Manager, you will be responsible for ensuring that day-to-day operations run smoothly. Duties include but arenot limited to:

• Ensure standards of customer service and experience are consistently met and exceeded
• Deal with any customer complaints, refunds, and negative reviews
• Maintain customer communication and interaction onsite
• Develop and manage an activity plan aimed at realising thebest value from existing facilities, including the identification of KPIs
• Ensure operational costs and stock are controlled
• Actively contribute to the companys social media and content strategies
• Support the onsite marketing strategy to upsell and sell the next visit
• Ensure point of sale is maintained and that merchandise is actively pushed by the staff
• Keep a check on guest rooms, communal areas, and grounds to ensure they are cleaned and maintained to agreed standards
• Cashing up - till closures are completed accurately
• Lead and manage operation teams including conducting staff appraisals

Salary: £14.00 - £16.00 per hour. Hours of work: 35-55 hours per week. Working full time 11am 11pm and weekends on a rota basis.

• Accommodation provided - option to part live in, or fully live in
• Holiday
• Performance bonus and tips
• Discounted food and drink
• On-site parking
• Mileage paid for any travel needed between sites (for those that dont live in)