Bar & Lounge Manager - Live in

Hand Picked Hotels Ltd; St Peter Port; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Service charge

29 days holiday

Uniform & meals

Onsite parking

Wellbeing support

Employee discounts

Loyalty awards

Introduction bonus

Job summary

Hand Picked Hotels Ltd is seeking a Bar and Lounge Manager for St Pierre Park Hotel, Spa & Golf Resort in Guernsey. The role oversees the hotel bar, lounge, terrace, and associated outlets, driving exceptional guest experiences and service standards.

You will lead a multi-outlet team with accountability for budgets, stock, and staff development, supported by live-in accommodation. A proactive, customer-focused leader will thrive in this dynamic environment.

Qualifications

• Proven management experience in hospitality.
• Experience leading diverse teams in a busy food and beverage environment.
• Knowledge of brand standards and LQA service benchmarks.

Responsibilities

• Plan and manage resourcing, rotas and budgets to meet targets.
• Coach and develop team through training, appraisals and reviews.
• Maintain clear communication across all levels and outlets.
• Lead F&B team to deliver consistent, high-quality guest experiences.
• Oversee Health & Hygiene, safety, and SOP adherence.

Skills

Management experience

Staff leadership

Stock management

LQA knowledge

Brand standards

Tools

POS systems

Job description

Bar and Lounge Manager – St Pierre Park Hotel, Spa & Golf Resort

Location: St Peter Port, Guernsey, GY1 1FD

Salary: Starting salary of £36,000 + excellent colleague benefits

Job Type: Full-time | Permanent | 5 days out of 7

Live in accommodation is available for this position

Come and join our Team...

We are currently seeking an enthusiastic Bar and Lounge Manager at St Pierre Park Hotel, Spa & Golf Resort, part of Hand Picked Hotels.

Surrounded by landscaped grounds, St Pierre Park Hotel & Spa is a true island sanctuary, featuring an award-winning spa, state-of-the-art health club, elegant dining, and a 9-hole golf course.

Every detail is designed for comfort, relaxation, and memorable guest experiences.

At the centre of it all is our exceptional team.

Join us and become part of a passionate, professional family dedicated to warm, intuitive service. Whether your talent lies in the spa, kitchen, front-of-house, or housekeeping, you’ll find support, value, and room to thrive.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, St Pierre Park Hotel, Spa & Golf Resort offers an inspiring place to grow your career.

What will the role involve?

The Bar and Lounge Manager is entrusted with curating exceptional bar, lounge and dining experiences by inspiring a culture where every interaction is guided by genuine hospitality and an unwavering commitment to exceeding guest expectations.

Leading by example, you will empower and inspire the team to consistently deliver impeccable service, ensuring the highest standards of excellence are upheld at every touchpoint. You will oversee the seamless execution of departmental objectives through thoughtful planning, operational precision, and a proactive approach to continuous improvement. By fostering a culture of collaboration, accountability, and innovation, you will motivate your team to embrace excellence and contribute to an elevated guest experience.

You will hold full accountability and responsibility for the operations within your department - spanning the Hotel Bar, Lounge and Terrace, three function suite bars and Le Petit Fontaine / Seigneurie Restaurant. You will effectively manage all employees under your control to consistently achieve and deliver brand product and LQA service standards, whilst achieving budgeted targets and KPI objectives.

Key responsibilities

People & team

• Manage resourcing and rotas across the outlets to achieve budget and forecast, while consistently exceeding guest satisfaction targets.
• Create an environment where employees thrive, feel valued and respected - supporting their training and development through coaching, job chats, appraisals and reviews in line with Hand Picked guidelines.
• Maintain regular and effective communication within your team and at all levels, encouraging daily briefings, attending hotel meetings, and sharing F&B product information, targets and results across the hotel.
• Work collaboratively with other Food and Beverage outlets to maintain efficient staffing levels across all outlets which meet service demands and stay within staffing budgets.

Guest experience & standards

• Own health, hygiene and food safety in day-to-day operations - making sure the team is properly trained and certified, that standards are practiced on every shift, and that checks, records and audits are completed accurately and on time.
• Uphold Hand Picked Hotel’s brand standards and operating procedures, with Leading Quality Assurance (LQA) as our service delivery benchmark - we aim to achieve a score of 9.5.
• Own guest feedback end to end: resolve complaints, follow up, and action any outstanding issues. Foster a guest-focused, flexible and co-operative environment across the F&B team.

Commercial & product

• Contribute to menu development and pricing as required, considering seasonality, use of local produce, and special diets or requests. Implement new beverage and menu concepts in conjunction with the F&B Manager.
• Positively promote sales awareness within the outlet and maximise sales opportunities by marketing the F&B offering, hotel and group - raising the profile both internally and externally.
• Manage the procurement process, product range and departmental budgets to protect margins and deliver profitability across the outlets.

Stock & cost control

• Control stock levels of products and consumables in line with budget and business needs - placing orders, maintaining secure storage, and accompanying the liquor stock taker and conducting stock counts when required.

You will be challenged to balance multiple priorities against demanding timescales, in an environment that is often reactive and needs your attention right away. You will be leading a multi-cultural team with a wide range of skills and experience and working alongside colleagues across every department of the hotel. It suits someone who stays composed, organised and visible when the pressure is on - and who enjoys that pace rather than merely tolerating it.

What’s in it for you?

• A competitive salary with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including industry-recognised courses.
• 29 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• You will have previous management experience with the ability to lead a team and deliver exceptional customer service in a fast-paced setting. A strong knowledge of food and beverage operations, with experience in staff leadership, stock management, and maintaining high operational and service standards, is essential. Previous experience with LQA is highly preferential.
• You will be comfortable holding full accountability for a department - managing rotas and payroll to budget, working alongside the stock taker, and holding your team to brand standards day in, day out.
• You will be confident leading and developing a multi-cultural team, and able to prioritise calmly in an environment that is frequently reactive.

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel.

Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer.

Candidates must be eligible to live and work in the UK.