Bar Lounge Manager

Holiday Inn London - Kensington High Street; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel in London seeks an experienced Bar Lounge Manager to oversee daily operations of the lobby lounge bar and Starbucks Cafe. This role emphasizes exceptional customer service, team leadership, and compliance with safety regulations while offering opportunities for career development within the hospitality industry.

Benefits

Competitive salary plus benefits and Tronc

Opportunities for career development

Qualifications

• Previous experience in bar management, preferably in a high-end setting.
• Exceptional customer service and problem-solving skills.
• Strong leadership qualities and flexibility to work various shifts.

Responsibilities

• Manage daily operations of the lobby lounge bar and Starbucks Cafe.
• Lead and develop team members while ensuring high service standards.
• Handle guest inquiries and maintain compliance with regulations.

Skills

Customer Service

Leadership

Communication

Organizational Skills

Job description

Bar Lounge Manager. . Location: Holiday Inn London Kensington High Street, W8 5SP, London. Reporting To: Food & Beverage Manager. . Overview:. Holiday Inn London – Kensington High Street, one of Europe's largest Holiday Inns, is seeking a dynamic and experienced Bar Lounge Manager to join our team. This role is pivotal in overseeing the operations of our lobby lounge bar and in-house Starbucks Cafe, ensuring exceptional hospitality experiences for our guests.. . Responsibilities:. Manage daily operations of the lobby lounge bar and in-house Starbucks Cafe, including staffing, inventory management, and quality control.. Lead team members to deliver outstanding customer service and memorable guest experiences.. Foster a culture of teamwork and collaboration among baristas, bartenders, and serving staff.. Implement and maintain high standards of service, cleanliness, and safety in both bar and cafe areas.. Develop and execute innovative beverage and food offerings that align with brand standards and guest preferences.. Ensure compliance with licensing laws, regulations, and safe serving practices.. Handle guest inquiries, concerns, and complaints promptly and professionally.. Work closely with the Food & Beverage Manager to achieve financial goals and maintain cost control.. Recruit, train, and develop team members to enhance their skills and career progression.. Collaborate with the marketing team to promote bar and cafe offerings and drive revenue.. . Requirements:. Previous experience in a similar role, preferably in a high-end hotel or independent cocktail bar/brasserie setting.. Exceptional customer service skills with the ability to resolve issues diplomatically.. Strong leadership qualities with a magnetic personality that inspires the team.. Knowledge of licensing laws, regulations, and safe serving practices.. Flexibility to work nights, weekends, and holidays as required.. Excellent communication and organizational skills.. High level of integrity and accountability.. . Benefits:. Competitive salary plus benefits and Tronc.. Opportunities for career development within a commercial and ambitious brand.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Flexible
Starting time: Immediate start!

About Holiday Inn London - Kensington High Street :

Holiday Inn London - Kensington High Street offers stylish rooms, event spaces, a private garden, and a full-service Health Club & Spa, all steps from top London attractions—ideal for business or leisure.